@eburtonlab wrote:
First: thanks for following up! I have seen many similar complaints recently, but few users seem to want to provide details of what they are actually seeing, and I am so far unable to recreate the issue, so I have been asking lots of questions and making suggestions based on very little actual information. Your response is quite helpful in narrowing some things down, and may point to a deeper problem.
You should be able to watch more than 400 items; eBay raised the limit to 400, and then recently raised the limit again. Currently I have over 400 items that I am watching, so it does not appear that you are running into the maximum number if those active and ended numbers are correct (though there are possible situations where the numbers you see might not be accurate).
It appears that you are able to add or delete items on one computer (your work computer), but not on another (your home computer?). It is not clear if the difference is the computer, the operating system or the browser itself. Or something else entirely.
Do the number of watched items (active and ended) match on both devices/browsers? I understand this may be hard to test if the devices are in different locations.
My initial working theory was that app users were not deleting ended items from the Watch List and reaching the maximum that way; but while that can happen, the fact that so many users are encountering the same problem right now -- along with your added information -- indicates something else is going on.
My next theory is that something may be preventing users from actually deleting items from the Watch List; the same issue might also be preventing an accurate count of watched items. It may be that a particular version of the app, or a particular browser is allowing users to go through the motions of deleting an item from the list, and may give all the appearances of deleting an item, but the item may actually still be on the list -- or may not be being actually subtracted from the number of watched items in a way that makes room for another item to be watched.
Since I seem to be able to add and delete items successfully from my Watch List using Firefox and other browsers on a Windows 10 machine, and also add and delete items successfully using the latest Android version of the eBay app, that might make sense if all the users having problems were using the iOS version of the app. If you are not actually using the iOS version of the app, then perhaps the issue is with a specific version of the app, or with browsers on a certain operating system.
Or it may not be as simple as that at all. Perhaps I have not deleted enough items recently enough to run into the problem.
There was an issue like this that lead to eBay doing away with the old "All Lists" page, I think; items deleted from "All Lists" were not being deleted the same way as items deleted directly from the Watch List, and this was leading to problems.
I notice that eBay has recently changed some things about how items deleted from the Watch List are now being deleted from other custom lists at the same time, and I suspect that there might be a connection between the recent changes and the current problems.
Let me tag a member of the eBay community team here:
Devon: Lots of users are suddenly having problems adding items to the Watch List despite apparently not being anywhere near the maximum number of watched items, and the issue may be related to recent changes made by eBay regarding how items are now being deleted from all lists at the same time when they are deleted from the Watch List.
Hey @eburtonlab! Thank you for letting me know about the issue with the Watch List. As of this morning there is no sitewide tickets open on this but I have gone ahead and reported this on my end. I will keep you updated on if there is a sitewide ticket that does come open.
Devon,
