Can't get seller to issue a refund

[kwheeler2]

I bought a pair of shoes on 7/21/21 and they didn't fit.  I returned them and tracked them back to the seller receiving them on 7/29/21.  I have have messaged the seller 3 times to try to get my refund and I can't get the seller to respond.  I also can not figure out how to get Ebay to step in on my behalf.  The online help says:

How to ask us to step in

1. Find the item in your Purchase History.
2. Select See request details (if your item didn’t arrive) or See return details (if you’re trying to return an item).
3. Select Ask eBay to step in.

"See request details" does not exist when I look at my transaction history for the item purchased.  Does anyone know what I can do?  I would like Ebay to help instead of having to contact my credit card company but I can't figure out how to engage Ebay for this.  Please help!!

[disneyshopper]

In order to follow the steps, you first had to file a Returns Request, print the prepaid shipping label, send the item back to the seller, the tracking states DELIVERED.  Once that happens, the seller has 2 days to refund you.  If no refund, you go back to the Returns Request and click Ask ebay to step in.  Since you returned the item back in July, I think it is too late for ebay to help you.  I suggest you contact your credit card issuer regarding a charge back, giving them the tracking number to show the item was returned to the seller, in order to get your money back.