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Can’t find purchase order number in ebay

I want to return an item but ebay says it doesn’t exist. What do I do.?

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Can’t find purchase order number in ebay

Make sure you are signed in to the same eBay account you used to make the original purchase, then find the item in your Purchase History or on the Help page.

 

If you purchased as a guest, see here:

 

https://www.ebay.com/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065

 

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