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Buyer scammers after refund issues

I sold a 14 kt ring 

Buyer requested a fund 

once he received the refund he

never returned the ring

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3 REPLIES 3

Buyer scammers after refund issues

That's  too bad. You are supposed to  have them return the ring before you refund, or else this could happen.  There's no incentive for them to return the ring now.

Message 2 of 4
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Buyer scammers after refund issues

Sorry, but it sounds like you scammed yourself.

The buyer is supposed to return the item before you issue the refund.

Have a great day.
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Buyer scammers after refund issues

Hi @miked6700 

 

Like @kensgiftshop and @fab_finds4u  said,  you need to get the return before you refund the payment. Once the buyer returns the item, it gives you, the seller to inspect the item and properly refund the buyer. per eBay policy on returns:

 

Source:(https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115)

Once you've accepted a return, the buyer should send the item back to you as soon as possible. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. Keep in mind that some returns can remain open for up to 35 business days.

 

I am sorry, but once the money or funds are refunded, the transaction and case are considered closed and resolved. I am sorry as this is not something you want to hear.

 

I would double check to make sure that your order says refunded or returned. If it does say refunded, you can still get your item back, otherwise there is no recourse.

I am not an eBay employee but I sure feel like one sometimes
eBay Community Mentor Since 8-07-2023
Used to be panda75654
This is my only account. I do not own any other eBay accounts and will not ask for personal information. Stay safe!
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