Buyer’s address on file “Vacant” upon delivery?

[ricetrack]

So i recently sold an item and shipped it through UPS on 1/16. The Buyer paid instantly but the funds have been on hold until EBay can verify delivery. The issue is, UPS has attempted to deliver TWICE (1/22 + 1/23) and both times, it’s cited that the address is “Vacant”. 

I did reach out to the buyer the after the first attempt and even asked if there was an issue with the address that was provided on hand or if there is another way the buyer can get the order but the responses have been a bit odd and not helpful to where I can resolve anything. 

I also contacted UPS to get more information and all they can tell me is that the address is “vacant” and that the order is now going to be rerouted to a local UPS store. 

What are my options? I was hoping to get this resolved by reaching out to the Buyer but to no avail. I would hate to get them shipped back because that means I would lose additional $ on shipping. 

Look forward to any user who has experienced a similar situation & have been able to come up with a solution because with the way EBay is currently with it’s payment process being held, it leaves Sellers like myself into a tough situation. 

Thanks! 

[comics-scifi-collectibles]

@ricetrack   Unfortunately all you can do is wait for it come back to you.

There are two options for handling a package that was returned to you as not deliverable.

1.  Contact the buyer and see if they have another address to ship the item to.   If they do then you can share your email address since you have a recent sale together and have them send the funds to you electronically use Venmo or other payment transfer method to pay to ship the item again.

This is not considered an offsite sale since the sale already took place.

You should buy the shipping label on Pirateship.com or other source.  Do NOT print another label from the eBay sale or you'll end up with two tracking numbers on the sold listing which will confuse the system.

2.  Go to the sold item and select send refund from the drop down menu next to the item.   Then on the next page select OTHER for the reason.   Next refund the ITEM PRICE ONLY minus ALL shipping costs.        If you have to do this option I'd add the buyer to my blocked buyer list>

https://www.ebay.com/bmgt/BuyerBlock?