Buyer put wrong address and it delivered

[mhokie72]

Good morning!  Has anyone had a buyer put a hold on payment or want a refund for a purchase that they listed the  wrong shipping address for? I shipped to the address she had on file and she didn’t realize she had an old address until several days after I shipped .  Now she wants a refund but I no longer have the item. It has delivered to the address she had on file.  I offered a refund or re ship IF it was returned to me - but it hasn’t . Any advice? Thank you ☺️ 

[wooden_flower]

You are not responsible once the tracking shows delivered to the address provided by the buyer on her payment.  Respond to the request with the tracking # and the claim will close in your favor.

[mhokie72]

Thank you! I appreciate the information ☺️

[wooden_flower]

You are very welcome 🙂