Buyer issued a return but will not return the item -

[momof4bells]

How do I get ebay to close this case?  It's been a month. 

[penguins_dont_fly · Accepted solution]

@momof4bells 

If the buyer has not used the Shipping label, you can call eBay and have them close the return. Point out that it has been over 5 days since the label was issued.

https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115

Scroll to the bottom of ^^ that page ^^ and click on "call us"