Buyer claiming item not received - 8 MONTHS AGO

[therealmink]

I have been contacted by a buyer who claims not to have received an item I shipped in December.  She wants a refund.  I don't know what to do since eBay doesn't keep information available to sellers for EIGHT MONTHS.  The item was insured but I have no way of getting the tracking number now.  I would have thought a buyer would have to indicate item not received a lot sooner than 8 months later!  She has provided me with the item number but from what I can find in the help section this does me no good.

[comics-scifi-collectibles · Accepted solution]

@therealmink   Deny the refund.  You can say sorry but it's too late to receive a refund as the eBay buyer protection is 30 days from the last estimated delivery date, but you would have been willing to work with them a bit longer if they had asked before the insurance claim time ran out.

They are also too late to file a not received case with PayPal or a bank or credit card. 

[quiltgeek]

That's 240 days.  I don't think they can successfully file to get their money refunded.

There's limits to how long after the Transaction's Estimated Delivery Date a buyer can file for an Item Not Recieved claim.

• eBay's Moneyback Garentee refund expires at 30 days.
• PayPal's return expires at 180 days.
• Most credt/debit cards refund expire at 180 days usually too.