Buyer cannot print return label?

[skyflyboy]

Buyer wants to return a defective item. I told them no problem - I'll issue a refund - and they should simply work through eBay to return it.  Buyer said they did - and eBay asked them for a picture(?) and eBay provided a label.  BUT buyer says they don't have a printer and I should send a label.    

Something seems off about this - any comments?

Thanks, skyflyboy

[wooden_flower]

eBay does require a photo to open a return.  If you received notice of a return request, then they did successfully open the return.  If you don't see the open return here - https://www.ebay.com/sh/ord/return - then the buyer has not opened the return.  They should get that done before you send a label.  If they can't take a photo, they can ask customer service for assistance.

It isn't unusual for people not to have a printer.  I don't think eBay has QR codes for return labels, so the buyer is going to have to find a way to print it.  Suggest they ask a friend to print it, or go to their library, where you can print a page for 10 or 25 cents.  Gently explain that you have no way to get them a label to meet their return deadline.

I have read of customer service emailing the label to a buyer, but then they still have to find a way to get it printed.  They would have to ask customer service for help to get the label in an email.

[rfmtm]

Buyer can now choose to use a QR code on their cellphone for the Post Office to scan and print a return label.

[wooden_flower]

@rfmtmGreat! - thanks for the update.  They haven't updated the 'return shipping for buyers' page yet 😞