Buyer Wants to Return and Repurchase

[dedukefan]

I have a buyer that purchased a pair of run Disney new balance shoes from me and she has messaged me and asked if she can return them b/c they are too small.  She wants to then purchase a different pair of run Disney shoes that I am selling that are bigger.  How can she initiate a return where she pays the shipping to send back to me.  I have no issue with accepting the shoes back but not on my dime to return them since her return isn't because of something that I did wrong. 

[fashionsandbeauty4u]

@dedukefan 

She would need to open a return request and use "didn't fit" as the reason.  That's more of a remorse return and the Buyer pays return shipping.

[dedukefan]

Thank you, I will tell her to do that. Does it matter if my return policy is set to no returns?

[fashionsandbeauty4u]

@dedukefan 

If you are willing to accept the return, then you can just select accept when she opens the return.

[dedukefan · Accepted solution]

thank you for the responses. I will tell her to initiate the return

[fashionsandbeauty4u]

@dedukefan 

You are most welcome.