Buy says they are not receiving item because no customs doc was created.

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I shipped a watch to the ebay international shipping hub. A week later I got a message from the buyer saying there was an issue with a customs form and they had not received the package. What could be the issue since the International hub was used?

[ewsupply · Accepted solution]

Likely it was some doc mishandling required for the international shipment portion. Have had items sell in the past thru EIS and it was ok.

Suggest you contact ebay for your situation. You can simply request a callback (during normal business hours, Pacific Time) and one of the CS reps will get back to you:

1. Go to this Link:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

2. Request a call back