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Bought an item in preorder but the seller did not deliver and now the 30 days are passed. I

Hello All,

 

One seller put an item to sell. But when i bought it, he told me that it was  preoder and that it should come in one month.

The items was bought 9 months ago and the seller still make me wait.

I ask that he sent the money back but he doesnt not want to do and ask that i choose  a different item.

All the button to signal to Ebay is down now and i dont manage to contact them for this item.

 

Is that normal? The seller doesn't want to pay me back...

Any help suggestion would be nice.

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