Below Standard Performance

[backinthedaythrowbacks]

I love how you cannot find a real person to speak with...

Last quarter I had 6 items that I was not able to fulfill. Fine. My bad. My rating went down. Since then I have no issues but it says if I was rated today I would still be below standard. How am I to correct this or speak with someone who can explain what is going on?

[eastlaneave · Accepted solution]

@backinthedaythrowbacks 

Unless you sell over 400 items per quarter, those canceled sales will stick around for 12 months.

Please check here for your seller level
https://sellerstandards.ebay.com/dashboard

and your Service Metrics are here
https://www.ebay.com/sh/performance/service-metrics

You will be able to see the overview of any issues, and can pull a report to see details.

Please read these pages carefully
https://www.ebay.com/help/selling/selling/seller-levels-performance-standards?id=4080#section6
https://www.ebay.com/help/policies/selling-policies/seller-performance-policy?id=4347
https://www.ebay.com/help/selling/fees-credits-invoices/selling-fees?id=4822#section6

The consequences of falling Below Standard can include:

- Your items may be placed lower in search results
- eBay may limit or restrict you from selling on your account and related accounts, or from registering a new account
- Funds from your sales may be held
- You'll be charged a higher percentage rate for final value fees
--- You will be blocked from using the Promoted Listings tool, and will not be able to create new campaigns or edit existing campaigns
- eBay may downgrade your eBay Store to the Basic level if you've been Below Standard for more than 60 days
- You'll be unable to access the partial refund tool