Authenticator Problem

[fran547611]

Does anyone know how the authenticator process works?  I purchased a pair of sneakers in early October.  They still have not arrived as of 17NOV.  I have a tracking number that states enroute to the authenticator.  I am unable to message the seller because of the authenticator process.  I know that there were authenticator problems earlier this year and it appears that there are still major arrival/delivery problems now.  Please provide any help or advice or any recommendations.

Thank you.

[kensgiftshop]

@fran547611 

Last I heard, they were still running behind, but don't how far.

What is the estimated delivery date?

[fran547611]

The original purchase date was 06OCT with the estimated delivery date of 21OCT.

[kensgiftshop · Accepted solution]

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@fran547611 

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If the estimated delivery date was Oct. 21st, you only have 30 days from that date to file an Item Not Received case.

I'd file the case now, before it's to late.

[fran547611]

Thank you.  I find this good advice.  This is another good reason for all of us to reach out when we have a problem or situation where we need an answer.  Thanks again!

[kensgiftshop]

@fran547611 

You're welcome.