Adding Videos to Listings

[richarwissbau-0]

For some reason I cannot add a video to my listing. The video is 50.6 MB, it is 1080p, it is less than 30 seconds long, and it is in MP4 format. But it consistently fails to upload. Any ideas on the issue?

[comics-scifi-collectibles]

@richarwissbau-0  Another seller mentioned that they were not able to load a video unless it was a minute long.   I  know you should be able to load shorter videos but give that a try.  

You can not revise an active listing that has bids, open offers, or less than 12 hours left on an auction.  If none of those rules apply AND you created the listing using the Advanced Listing Tool in Seller Hub then you'll see the add video option in the photo section. 

You need to use the Advanced Listing Tool that is located in Seller Hub to have the add video option in the photo section when CREATING your listing on a computer.

To access Seller Hub:

1. Go to https://www.ebay.com/sh/landing

2. Click Start Using Seller Hub

3. Then, go here to your active listings page to create a listing:

https://www.ebay.com/sh/lst/active and click the blue Create listing button near the top, right-hand side of the page.

Here's a link that has screen shots of how to add a video:

https://export.ebay.com/en/listings/how-optimize-your-listings/adding-a-video-to-your-listing/#tips

Video Format Requirements
The maximum supported video size is 150 MB
The maximum upload resolution is 1080p
Supported output resolutions are 240p, 360p, 480p, and 720p
MP4 file types- MPEG-4 Part 10 or Advanced Video Coding (MPEG-4 AVC)
Providing links to YouTube or other video platforms is not supported
Listings with variations do not support videos

If your video is rejected try adding one that is at least one minute.

[richarwissbau-0]

Thanks for the suggestion. I added footage to the video to bring the length to 1:00 - no luck. I also tried reducing the video resolution to 720p - also no luck.

[comics-scifi-collectibles]

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@richarwissbau-0 wrote:

Thanks for the suggestion. I added footage to the video to bring the length to 1:00 - no luck. I also tried reducing the video resolution to 720p - also no luck.

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@richarwissbau-0.  Sorry that didn't work.    You can report the problem to customer service.  Social media is best for reporting tech issues if you use it. 

Here's how to contact eBay customer service:

eBay agents are working from home so you have to request a call back or live chat.

1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

2. Request a call back

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://twitter.com/askebay

https://www.facebook.com/ebay