Access Denied You don't have permission to access "http://www.ebay.com/res/ItemNotReceived/SendMessa

[cabin-globa]

Getting this error whenever I try to respond to a case opened by a buyer. I need to respond to this buyer via the resolution center but always get this error. I logged out and back in, still the same. Any ideas?

[eburtonlab]

@cabin-globa 

Is the buyer registered in another country? They may have purchased the item on a different eBay country site -- try responding on the other site, if possible.

"Access Denied" errors when trying to check out or pay usually indicate some sort of network error.

If you are using a VPN, try disabling it.

If you are using a custom firewall, that may be causing problems.

Try using your phone or laptop when not connected to your usual network or wifi.

See here for further suggestions of things to try:

https://community.ebay.com/t5/Technical-Issues/Access-Denied/m-p/29845776#M56948