Absolute Incompetence

[gwcorals]

I sell hundreds of items every week on eBay. Most orders have multiple items. A buyer had 9 items on the order and asked to return. I sent him return labels for all 9 items. Buyer wanted to keep the items and also wanted the money back, I refused. He didn't return the items but left me 9 negative feedback. Return window closed and eBay closed the case in my favor and removed negatives, BUT they only removed 6 out of 9. Now I am trying to get them to remove remaining three but they say these feedback don't qualify for removal. Same buyer, same order # but I can't get anyone to understand that this looks to be a system glitch.

It is so frustrating that I did everything I'm supposed to do but eBay is unwilling to do their part.

[wooden_flower]

Contact customer service by posting a message on twitter or facebook.  They will take the needed time to help you.   www.facebook.com/ebay www.twitter.com/ebay

[gwcorals]

Oh well, no luck after talking to multiple people. They are keep saying that these feedback are not eligible for removal.

What are we supposed to do? I did everything by the book but total incompetence has no answer.

[wooden_flower]

Did you try the social media team?

[gwcorals]

Yeah, I posted it on their Facebook page. Don't really use Twitter so don't even have an account.