20% top rated plus discount didn't apply to November's invoice

[tpopnyc]

Good morning, did anyone else experience an issue with the 20% top rated plus discount not being applied on the November invoice? I spoke to an Ebay representative yesterday, but did not feel in any way reassured that this issue would be taken care of automatically because it effected a number of other sellers. 

Thank you for your input, and any suggestions to go about the best way of getting this issue resolved.