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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Over scratch eBay card

I got eBay gift card of $200 and I mistakenly scratch the last 3 digit number off and I’m unable to use the card so please I need help to get it all fixed please

Where is my store button (blue door) that is supposed to be next to the seller name?

I just noticed that my store Icon (Blue Door button) is now missing from all 7,200 of my listings too. The only time I can see it is when I am on my selling page, or looking at "See All Feedback. Why is eBay hiding our stores? So instead of a client ...

My watch list, which had numerous items, has disappeared for the third time!

Several watch lists vanished several months ago. I created a new one, only for it to disappear again today, on May 10, 2024. This repeated occurrence is becoming increasingly perplexing, rendering eBay practically unusable.

Rate This Item in Feedback

Making the new "rate this item" a compulsory part of feedback is a mistake. On many purchases I would have been happy to provide positive feedback on the seller, but did not want to rate the item. Please make "rate this item" optional. I hope someone...

How to EASILY give eBay agent a commendation?

As much as I wanted to praise a couple of eBay agents who helped me to resolve a refund issue in a timely and professional manner, there is no provision to do it. I was told that I would be given a survey email where I could express my gratitude as s...

Well, this is embarrassing. We're sorry, but the listing tool isn't working right this second...

I have been getting this error over, and over again the past week.Error:Well, this is embarrassing.We're sorry, but the listing tool isn't working right this second.Please try again later.Doing searches, I see that this has come up over time. I am no...

THE "WE LOOKED EVERYWHERE" MESSAGE.

I GET IT WHEN THE LISTING IS BRAND NEW. SOMETIMES THE LISTING COMES BACK AFTER A FEW HOURS. IT'S NEVER ON AN OLD /EXISTING LISTING. IT'S ALWAYS IN THE EARLY MORNING NEW LISTINGS FROM MY WATCH ITEMS.

Something went wrong it's not you it's us go back and try again.

When sending money for return I got a message "Something went wrong, it's not you it's us, go back and try again".So I tried over and over. I thought maybe I don't have enough money in my account. So I tried just sending money for the item without th...

Ebay inventory glitch, Quantities and listings are not Accurate.

This past week, I've had 4 sold items that were not in stock.One of them was today, where I hadn't seen the sneaker style since 2 years.I had to go into the inventory and redo the quantity counts, but its a tedious task when you have tocheck each sty...

How to stop the $5 pop up?

I keep getting a pop up telling me I can get $5 to download the app(I'm using the pc right now when I see this).Is there anyway to make it stop permanently?

Resolved! Can't revise a Buy It Now price so now my item will never sell if I can't lower the price!

When I clicked to revise item the subject isn't highlighted and can't click on current amount to lower it. And because I've been @$%&ing around trying to contact someone for over 45 minutes I don't have time to list any new items now. Totally ridicul...

Offers Received from Buyers show + Local Pickup

The offers I'm receiving from buyers now are all showing "+ Local Pickup" as if the buyers selected local pickup even if they didn't. This cost me one sale as I declined the offer and cost me shipping on another as I edited the price to accommodate a...

Ebay communication preferences never save and I get 1000000 emails a day

When I uncheck each box in communication preferences so I don't receive a bunch of emails a day with useless info, it resets the next day and the boxes I unchecked are checked again.

"Promote your Listings:" Showing when I have an automated Promoted Listings Campaign storewide

Any listings added after about 3:30PM EST are for some reason not automatically going into my storewide Promoted Listings Campaign. It is setup to accept my entire store with no exceptions. I tried editing the the campaign and saved it, but did not c...

Check Your Listings Everyone - ZIP Location Is Defaulting To Registration Address

As of today, the item location of your newly created drafts is defaulting to your registration address. This is easily changed while building your listing, but the default setting is referring to your registration address and not your shipping addres...