Updated April 7, 2023: As different storms and tornadoes continue to adversely affect many regions across the country, we are continuing to monitor the weather and are updating protections as needed. Even if your area is not specifically mentioned, we are tracking carrier performance and weather alerts nationwide to ensure you are covered.
March 27, 2023: As the Southeast recovers from recent tornadoes and prepares for more extreme weather, our hearts are with those affected.
We are closely monitoring the weather events across the country, and especially the impact they are having on the Southeastern United States. Our primary concern is the safety of our community – please follow local emergency instructions and procedures to ensure your well-being.
Because the extreme weather may delay pickup or delivery of your shipments, we will continue to assess the situation and provide you with support and protections.
If your business is impacted, eBay will automatically protect your seller performance, including:
- Your late shipment rate
- Your valid tracking upload rate
- “Item not received” cases due to late delivery as long as you uploaded tracking before the case was opened, and have a physical scan from the carrier
- Defects resulting from transactions you cancelled
We will also remove any associated negative and neutral feedback and these cases will not impact your service metrics rating for Item Not Received.
We’re continuing to make necessary adjustments to delivery date estimates so that your buyers have accurate expectations.
As always, thank you for selling on eBay.
The eBay Shipping Team
