Wildfires on the islands of Maui and Hawaii have prompted evacuations, power outages and road closures. eBay will automatically protect your seller performance if your business is impacted, including:
- Your late shipment rate
- Your valid tracking upload rate
- “Item not received” cases due to late delivery as long as you uploaded tracking before the case was opened, and have a physical scan from the carrier
- Defects resulting from transactions you cancelled
We will also make necessary adjustments to delivery date estimates and remove any associated negative and neutral feedback; these cases will not impact your service metrics rating for Item Not Received. Our primary concern is for the safety of our community.
As always, thank you for selling on eBay.
The eBay Shipping Team
