2018 Fall Seller Update

[seller_news_team]

In the 2018 Fall Seller Update, we’re announcing marketplace improvements to create a better experience for customers on eBay.

Marketplace Updates

• We’re introducing a new pilot program to make your customer service phone number visible to buyers before a sale.
• We’re building out new payment management capabilities to simplify buying and selling.
• Starting September 15, 2018, some feature fees and fee caps, Value Pack fees, and final value fees will increase.
• Starting September 15, 2018, you will be required to use secure HTTPS content when you list items on eBay based on Google’s HTTPS mandate.
• Starting October 4, 2018, unlimited insertion fee credits for auction-style listings that end in a sale will be available exclusively to US and Canadian Store subscribers with Basic, Premium, Anchor, and Enterprise Store subscriptions

Inventory Optimization

• We have lowered and capped our final value fees in some Business & Industrial equipment categories.
• Starting mid-August, 2018:
• You will need to associate your listings with the eBay catalog in enabled categories.
• You can use new features to create and update products in the eBay catalog within enabled categories.
• Starting in September 2018:
• You will be required to provide the “Make” of the heavy equipment you list.
• You will be required to provide the wheel quantity for newly listed, relisted, and revised item listings.
• Starting October 15, 2018:
• We will begin automatically updating existing listings with a “New other” item label to a new “Open box” label and definition in some categories.
• We will begin automatically updating existing listings in the Business & Industrial category with a “New other” label to a “Like new” label and definition.

 Service Metrics

• Starting September 10, 2018:
• You will be required to upload tracking in the structured data field before the estimated delivery date has passed.
• The new eBay shipping labels experience will be available to all sellers.
• Starting in October 2018:
• If you have very high rates of “item not as described” returns you may be subject to an additional 4 percent final value fee in affected categories.
• Starting in November 2018:
• Starting in November 2018, if you have very high rates of “item not received” requests, you may be subject to extended delivery estimates in affected categories.

For more information:

• Read the 2018 Fall Seller Update
• Watch our live broadcast with subject matter experts on the eBay for Business Facebook page, and Community board at 10 am, 11 am, and 12 noon PT on August 8, 2018.
• Listen to the brand new Selling on eBay podcast for insights from subject matter experts on managed payments, service metrics, and the product-based shopping experience.
• Find answers to your questions at the eBay Community Board

As always, thank you for selling on eBay.