02-06-2025 08:09 AM
Yesterday I updated the eBay app on my Android. Today I sat down to do some listings, and when I attempt to 'upload photos from mobile', the app on my phone will only access 'cloud media app.'
I am at a total loss here. I can click on albums, but it won't show them all (only shows 4). At the very top of the screen it now says, "This app can only access the photos you select."
Before today, I have never seen this 'cloud media app' option. Does anyone have any idea what is going on? I have gone into every single setting that I can find. In my eBay app settings, I have it set to access all photos on my phone. Not sure what else to do.
02-06-2025 09:18 AM
Check to see if there is an app setting to allow the app access to your photos; updating may have reset that, and it may need to be enabled again.
02-06-2025 11:00 AM - edited 02-06-2025 02:23 PM
@eburtonlab I checked that. The app has access to all of my photos in the settings.
02-06-2025 02:30 PM
What operating system version are you using? Lots of folks with older operating systems are having problems with the app lately.
Can you add photos using a browser instead of the app?