mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@mam98031 wrote:
seller_update@ebay wrote:
@bashort wrote:
So am I reading this correctly, if you give a refund for a shipping discount the seller will get the final value fees back on the refunded amount?
That's correct @bashort! Starting May 2022, when you issue a partial refund to a buyer, we’ll automatically credit a prorated portion of your final value fee based on the adjusted total amount of the sale.
What you don't say nor does the Winter update is does that partial FVF refund include the sales tax and shipping FVFs or is it only for the Product?
Hey @mam98031! Shipping and tax will be included with the prorated partial refund credits.
@partfinds wrote:
seller_update@ebay Thanks for clarification.
what if buyer falsely claims not as described? Then I receive item back that is undamaged and working. I would refund fully without original shipping. What do we do then to get full credit for such a case? Call customer support to do the case manually or this will be done automatically ?
I have a lot of such cases when buyers buy tested item to confirm the problem on the vehicle or they think the problem is there but then it is not.
Hey @partfinds! No, you wouldn't get the full credit if you withheld the shipping portion of the refund for a not as described return. That's only for buyer remorse returns. So you will be getting the majority of the fees credited back, but it would be based on the amount you ended up refunding the buyer. If it's a false not as described return, then you would want to report, block, etc. like normal.
@jamesdouglasgallery wrote:
Can you please explain the discrepancy in start dates for the partial refund fee reimbursements?? First says March, then click thru link says May. Does anyone there proofread prior to posting this stuff?
Thanks for calling that out @jamesdouglasgallery! The first screen shot is incorrect as the prorated Final Value Fees don't start until May. I'll make sure the Seller Update team is aware.
@valueaddedresource wrote:
velvet@ebay The update says that the extra fee for being Below Standard is going from 5% to 6% but nothing was said about the Service Metrics fee.
While they aren't the same thing, these two situations where you may be charged extra fees have always been kind of linked in seller's minds and I've seen a lot of confusion between the two over the years, so I just want to make sure - does that mean the extra fee for being rated Very High in Service Metrics is going to stay at 5% when the fee for being Below Standard goes up to 6%?
That's a great question @valueaddedresource! I would assume we would have included that in the update if the percentage were going up for Service Metric fees too, but I'll reach out to get confirmation on whether it's just the Below Standard fee or not.
@valueaddedresource wrote:
velvet@ebay The update says that the extra fee for being Below Standard is going from 5% to 6% but nothing was said about the Service Metrics fee.
While they aren't the same thing, these two situations where you may be charged extra fees have always been kind of linked in seller's minds and I've seen a lot of confusion between the two over the years, so I just want to make sure - does that mean the extra fee for being rated Very High in Service Metrics is going to stay at 5% when the fee for being Below Standard goes up to 6%?
@valueaddedresource They've come back and verified that it's only the Below Standard fee that is increasing, not the Seller Metrics fee.
@cosmeticsdiscounted wrote:I don't think you know what you are talking about- its on there right now!
I appreciate questioning what I've said. But you can answer the question easily on your own and you will see that what I said was and is correct. Take a look at your Seller Dashboard and you will see each area in which a Defect can be created which in turn can affect your selling status.
Then read the policy on the Service Metrics which is completely separate from the Seller Dashboard. Ebay has two different ways to evaluate their sellers.
Hi everyone! These threads are closed from further replies. If there are outstanding questions that we are waiting for additional information with, we will update the thread with the response we receive and tag you to make sure you get the notification.
