04-06-2017 01:11 PM - edited 04-10-2017 12:35 PM
Hello,
Please use this thread if you have any questions or wish to discuss today's announcement.
Thank you.
Alan - eBay Community Manager
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04-17-2017 10:19 AM
@surface_store wrote:Thought it was mentioned somewhere when eBay performed the bucks armed robbery that they're going to let sellers earn bucks... maybe it was a mirage? Promotional seller buck earning emails?
It's feels good to get sucker punched 2 times within 4 months. The shipping I can't count as 3 since USPS is a separate entity.
Currently researching how to get approved to sell certain brands on certain sites... All negative changes may be a blessing in disguise.
No, you are RIGHT!!! They did say something. I forgot about that, sorry. I don't remember when they said they were starting it and they haven't released any real details.
Good Catch, thank you for catching my error!
04-17-2017 11:21 AM
It was mentioned with the Jan 1st announcement. While stealing half of the incentive the plus side was sellers could earn bucks along with the removal of the $5 buck limit which is laughable.
There's no mention of sellers earning bucks as of late or on the bucks page. Thanks again eBay!
04-17-2017 03:05 PM
Here is an idea that will actually help the smaller seller and the TRS. Feedback by buyers seem to be down to about 50%. If a buyer has not left feedback after the 30 day return date that you require us to offer, give us an automatic positive feedback. Obviously they are happy. Soon if something is not done, the only feedback that will be left by buyers is the negatives.
04-17-2017 05:01 PM
@Anonymous wrote:
@lindyslucky wrote:What does customize the days we work mean?
We are pretty sure we already do that.
We thought we worked for ourselves.
New rate tables and calendar tool sounds like more computer stuff. Very vague.
We get a sinking feeling when these things come out.
As others post, it never seems like anything good.
We like selling things.
Really don't enjoy computer work.
Trying to learn to use new tools translates into less time listing.
Hi @lindyslucky - We definitely don't want your job to be any harder which is why we're introducing these new tools. They'll be able to help you customize costs and your shipping times. Check out: http://pages.ebay.com/seller-center/seller-updates/2017spring/shipping-tools.html for more info on what these tools will be able to provide. Give them a try when they're available and don't hesitate to reach out with any questions then!
The majority of comments and concerns are in regards to the abusive bias towards the seller and the continued reduction of "services" which include protecting the seller against erroneous return reasons damaging standings on eBay not to mention increased costs (even more decrease in bottom line for seller) -
Why is it that all the legitimate concerns are ignored?
Why are the overall message/concern (raised cost of doing business while simultaneous decrease in services) NOT answered but small issue (in comparison to other concerns noted not only in all other posts but even the one that has been cherry picked to respond to) has been?
Who is going to explain the repeated discreminatory behavior towards small seller showing obvious prejiduce towards the small business?
Thank you in advance should anyone at eBay want to show some backbone and give a real life (not just a link towards where I can find policies on the help forum) answers.
04-17-2017 07:44 PM
04-17-2017 07:51 PM
04-17-2017 08:08 PM
It is interesting that when Ebay is gouging their sellers again (by the latest announcement) I.E. cutting benefits and increase fees that when people complain, the comment section is locked so people can't complain. Ebay is cutting their own throat here. More and more people are and will be looking for other venues to sell at and many have all ready. Many have gone to Amazon because of this kind of thing. Ebay would do well to make it more appealing to sell on here rather than keep raising fees and deleting benefits to drive sellers to look for something else. Give your sellers reasons to stay, not reasons to leave.
04-17-2017 11:53 PM
@dailyperkscoffeesupply wrote:Here is an idea that will actually help the smaller seller and the TRS. Feedback by buyers seem to be down to about 50%. If a buyer has not left feedback after the 30 day return date that you require us to offer, give us an automatic positive feedback. Obviously they are happy. Soon if something is not done, the only feedback that will be left by buyers is the negatives.
WHY??? If your buyer doesn't leave FB for you, then you don't have to worry about them dinging your account for anything. It isn't "obvious" that the buyer is happy after 30 days. They might be, but they might not be. Ebay allows buyers up to 60 days to leave FB. And on PP they have up to 6 months to file a claim.
If you are getting hit with too many negative FB, then that is a completely different issue.
04-18-2017 05:10 AM
I came back selling on Ebay after awhile off.I recieved my first statement and caled them up. NO Where on this site do I see anything about Final shipping fees.When I asked about them I was told Ebay was tired of getting screwed out of money while the sellers were making money on shipping. Those are the exact words.They did credit me for that one month. I am one who does not offer free shipping for the reason I lose money sometimes if its shipped to the other side of the US.Sometimes my shipping fees are off and if so I make a refund for the cost but when it costs me more I eat it. I think they get plenty without the shipping cost.Another thing is the GSP I get poor ratings because of the cost they charge the buyer.I have nothing to do with that but it reflects on me.
04-18-2017 05:31 AM
04-18-2017 05:36 AM
Most of us all ready have known that EBAY is a buyers market and if you are a seller don't expect much. What has really got me upset is EBAY forced sellers to continue as a top rated we would have to offer 30 day returns to our buyers. Well one wants to keep the top rated status because what comes with it is 'PERKS". ha ha. A big perk was 20% off final value fees............which were reduced to 10% in April and seller fees were also increased in some categories. Most disheartening is the cost will be past along to the consumer. Oh wait that is what EBAY wants is more $$$$$$$$$$$$$$$$$$$$$$. And the consumer/buyer on Ebay thinks its the seller whom is to blame for the price increases.
04-18-2017 05:41 AM - edited 04-18-2017 05:42 AM
@vermonter53I too believe EBAY should give sellers a reason to stay. Every time I turn around I am getting the shaft. I am looking for other venues as I speak.
04-18-2017 07:18 AM
04-18-2017 10:46 AM
I came back selling on Ebay after awhile off.I recieved my first statement and caled them up. NO Where on this site do I see anything about Final shipping fees.
Welcome back. I hope you have great success. As to your question on the FVF on S&H, Ebay's policies can be very difficult to search and locate the actual info you need. I usually find if I Google it I have a much greater success in finding what I'm looking for. This should help.
http://pages.ebay.com/help/sell/insertion-fee.html
When I asked about them I was told Ebay was tired of getting screwed out of money while the sellers were making money on shipping. Those are the exact words.They did credit me for that one month.
Well yes and no. That is part of the story they put out there at the time they started this and it is partially true. They actually started off with the reason they were trying to bring themselves more in line with the fees that other similar sites charged to their sellers. Well that didn't hold water as many of us brought to their attention that the sites they were trying to be like ALSO processed the payment. Ebay has never processed the payment. At the time they had PP for that and PP charged their own fees. So Ebay quickly went to the other statement regarding the misbehaving sellers and how they charged shipping. Instead of putting in a real effort to stop these sellers they decided it was better to punish all sellers.
I am one who does not offer free shipping for the reason I lose money sometimes if its shipped to the other side of the US.Sometimes my shipping fees are off and if so I make a refund for the cost but when it costs me more I eat it. I think they get plenty without the shipping cost.
Offering free shipping doesn't prevent Ebay from having a FVF on S&H. You roll the cost into the price of your product, so when Ebay charges the FVF when your item sells, you are still paying a FVF on S&H.
Another thing is the GSP I get poor ratings because of the cost they charge the buyer.I have nothing to do with that but it reflects on me.
I don't use GSP so I can't offer anything on that. But I've read about many sellers that use it successfully and many that don't. You may want to search the threads to see if there are some experienced sellers that can help guide you to a successful use of the program. They are out there.
04-18-2017 11:17 AM
What has really got me upset is EBAY forced sellers to continue as a top rated we would have to offer 30 day returns to our buyers.
We are all adults here. Ebay does NOT "force" sellers to have a 30 day return policy for anything. The seller can make a CHOICE to adhere to the rules to become TRS Plus so that they have the perk of the discount available to them, but Ebay does not FORCE anyone to do anything. If you don't like it, you can simply decide it is not for you and then don't do it.
I understand the upset over the reduction in this discount. The larger the seller the harder the impact.
Well one wants to keep the top rated status because what comes with it is 'PERKS". ha ha. A big perk was 20% off final value fees............which were reduced to 10% in April and seller fees were also increased in some categories.
The discount decrease starts May 1st, not April. I understand you are upset, many of us are and for good reason. But don't let that blind you to the other real perk of being TRS. If you don't like the discount because it is too week for you after May, then give it up. You can change your handling time to 2 or 3 days and change your return policy to 14 days and still retain your TRS status. Your listings won't be eligible for the discount anymore, but you still can be TRS if you meet the requirements.
The perks of being TRS are far more important than the discount anyway. For me, the discount on shipping because of having the TRS status is far more important than the discount for TRS plus. That perk alone I would hate to lose and would probably cost me more money if I were to lose it.
Most disheartening is the cost will be past along to the consumer. Oh wait that is what EBAY wants is more $$$$$$$$$$$$$$$$$$$$$$. And the consumer/buyer on Ebay thinks its the seller whom is to blame for the price increases.
Why in the world would you be passing on the loss of 10% of the discount onto your buyers??? Did you base your pricing on getting the discount? The discount was never guaranteed so why would you do that [if you did]? The buyers should not be responsible for you recovering the loss of this discount. The discount was never meant to subsidize you or any other seller. It is meant to reward you for a job well done. If you pricing policy is set up to take this discount into consideration, then you should really consider adjusting your pricing policy. A discount such as this should never be considered in your pricing. Besides you are talking 3 to 5 cents on the dollar depending on which categories you sell in and if you have a store or not.
So if you feel the need to raise your pricing, this really isn't due to something Ebay did, it is due to how you structured your pricing to begin with.
You have other benefits to being TRS. I stated that above if you are interested. Don't give up on being TRS and costing yourself real money just because you don't like the reduction in the TRS+ discount. You do NOT need to maintain the rules of TRS+ to retain your TRS status. You can be TRS without the plus.