Bought development hours but still can not see them 2 weeks later

[tanker-12]

Hello! My team purchased support hours to ask about some issues we are having in regards to signing up for notifications. We bought these hours over 2 weeks ago, have the receipt of purchase and everything but our account still says 0 support hours available. Ebay has no where to email for this type of thing, except the ebay_developer email and we have not heard back from there either. Is there any help/ someone we can get in touch with for help on this subject?

Thanks in Advance, Ryan

[atavium]

Hello

Did you get this resolved? Did you activate support for your account by verifying your name and information prior to purchasing time?

I will need support eventually so I'm curious how it's gone for you.

Not a good look if they are taking hundreds of dollars from developers and not responding.