mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!
@buyselljack2016 wrote:
@mam98031 wrote:It amazes me each time a seasoned seller comes to the Payment forums to complain about the fee structure in MP. It is as if they never looked at their fee structure before MP as there are many that complain about having to pay FVF on shipping, which has been in place for over 10 years now. Or international fees on buyers from another country purchasing and then have the item shipped to a US address. Apparently they didn't realize that PP charged the fee as well. Or the per transaction fee, there are some that never realize they paid that in PP either [now it is 49 cents].
This issue I know you can't help with as it is just something that needs to be explained to each seller as they state this stuff.
But here is one that you might be able to have the proper department help with. In the Seller Hub, under the Performance Tab there is a Summary page. There is a box on this page called Selling Costs.
While if someone spends a moment with this screen it is clear what it is showing. However that isn't what is happening with many sellers. Seasoned Sellers that apparently have no idea of what their costs are on Ebay even after years of selling. They look at this graphic and come away with that their FVFs with Ebay are 28%.
Now reading what this graphic says clearly tells you differently, but lots of people don't see the explanation of the graphic and assume the 28% is their FVF paid to Ebay, not seeing that part of that percentage is shipping charges ran through Ebay and taxes.
I would suggest one graphic for JUST Ebay fees, all of them, store, FVF, promo fees etc. And separate graphics for other costs Ebay wants to show us. Knowing that the only way Ebay has to track shipping costs would be for those that are paid through Ebay and the same holds true for taxes as a seller.
-----
Edit: A reply to your comment can be found here.
Good idea. Problem is, doesn't matter how much they dumb it down, some still won't accept it even when it is explained in detail, as evidenced by one recent thread about it☹️ That person even presented the graph as proof to back their misconception.
I know, if it is the thread I'm thinking about, I was there. I got called a few names too, but that isn't unusual with the facts get in the way of a good rant. LOL
@vrykalak wrote:
I see one poster here says Basic Stores can have 1000 free auction posts.
But my store ia limited to to 350. Why is that?
Hi @vrykalak - I would imagine the member has their payments managed by eBay. Store subscribers who's payments are managed by eBay receive additional zero-insertion fees. You can read more about those additional benefits here.
Thanks!
@coinslabz26 wrote:
When I click "contact" buyer from the sold item page or listing page I get redirected to my message inbox instead of to the send message page. This has left me unable to contact buyers when I have a reason to do so. Is this a known issue? If not can you please get it reported?
Hey @coinslabz26 I haven't seen any other reports of this happening, have you tried it in an incognito window to see if that makes a difference? Does it happen on the app too, or just the desktop?
- last edited on by
velvet@ebay
tyler@ebay Hi ya!!!
I got a question.... I am getting a lot of reports that buyers cannot paid for their orders. Where should I send these customer to?
-----
Edit: A reply to your question can be found here.
@saturdaystoys wrote:
I noticed that during last night's scheduled maintenance period... that I was unable to view my store during that time frame (approx. 10pm Pacific; Tues. Aug 17):
https://www.ebay.com/str/disneyanaauctions
Unfortunately, anyone trying to view my store was provided with a somewhat misleading message... that no such store existed.
Even though the message was resolved by this morning... I'm wondering if the tech / maintenance teams might be able to provide a more accurate reflection as to why a valid store name is inaccessible for the moment... ie. "undergoing routine maintenance"... "servers currently unavailable due to scheduled maintenance"... or something of that sort.
For regular customers to read that after more than two decades... my eBay store no longer exists... they are then left to wonder why that might be the case. Did I close my store? Did eBay close my store? Did I do something inappropriate? None of those assumptions would be true... but those could be logical assumptions under the circumstances.
Obviously, it's not a high priotity request... but perhaps we can see some kind of adjustment that prevents shoppers from being told that eBay has no record of our store... or that the glitch is only temporary?
Thanks for your consideration.
Dave Mason
User ID: SaturdaysToys
Hi @saturdaystoys! That's terrific feedback and something I'm happy to pass on. If you come across any other insights like this, you can message us here or even visit this link to our ideas page where suggestions and ideas can be provided direct to various teams. Thank you!
tyler@ebay wrote:
@vrykalak wrote:I see one poster here says Basic Stores can have 1000 free auction posts.
But my store ia limited to to 350. Why is that?
Hi @vrykalak - I would imagine the member has their payments managed by eBay. Store subscribers who's payments are managed by eBay receive additional zero-insertion fees. You can read more about those additional benefits here.
Thanks!
I personally think what likely happened here is that whomever was talking with @vrykalak confused auctions with Fixed price listings. It happens all the time on threads as some sellers call everything auctions when of course they are not.
@theshoppingmom2 wrote:tyler@ebay Hi ya!!!
I got a question.... I am getting a lot of reports that buyers cannot paid for their orders. Where should I send these customer to?
OH YES, just look at the dozen or more threads on the Payment Forum.
tyler@ebay I also have another question. Harry told us that if you did not want to have the IS ( not the required ones ) come up that we could check the box , don't ask me again. I do not have the option anymore it is gone. Could you please check on that or who do I talk to to get it back? TIA
-----
Edit: A reply to your comment can be found here
jasmen@ebay wrote:
@coinslabz26 wrote:When I click "contact" buyer from the sold item page or listing page I get redirected to my message inbox instead of to the send message page. This has left me unable to contact buyers when I have a reason to do so. Is this a known issue? If not can you please get it reported?
Hey @coinslabz26 I haven't seen any other reports of this happening, have you tried it in an incognito window to see if that makes a difference? Does it happen on the app too, or just the desktop?
There are several reports of this happening from different members in the Ask a Mentor board. But it does not happen to me. I think I have asked these members if they are using a mobile device or computer, and if computer, which browser.
