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Missing Shipping Options

Ebay is not offering all the shipping choices. We have a 1st class package where first class doesn't show up.

 

It shows up when we put the same numbers in at the Post Office website and it shows up at Paypal, where we had to go to print it out.

 

The new shipping system is horrible for many reasons. This is another one.

 

Message 1 of 26
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25 REPLIES 25

Re: Missing Shipping Options


@iart wrote:

Ebay is not offering all the shipping choices. We have a 1st class package where first class doesn't show up.

 

It shows up when we put the same numbers in at the Post Office website and it shows up at Paypal, where we had to go to print it out.

 

The new shipping system is horrible for many reasons. This is another one.

 


You have to hit the "show all options" and then look for it. The options are in a different order every time.

 

tyler@ebay  Could the please make it so when all options are displayed they are in the same order? Please?

Member of the Grumpy Old Man crew
Message 2 of 26
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Re: Missing Shipping Options

NOPE. I already tried that.

 

Great, now ebay will think it's me and not them! LoL

 

 


You have to hit the "show all options" and then look for it. The options are in a different order every time.

 

tyler@ebay  Could the please make it so when all options are displayed they are in the same order? Please?


 

 

Message 3 of 26
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Re: Missing Shipping Options

i agree with iart   a day or 2 ago the show all option showed more choices   today not so much   if you ZERO OUT all the dimensions and recalculate you get more options but still not all!   some of the missing options show up one by one if you chose the USPS packaging tab but on that tab you see only one price at a time making comparisons difficult  Failed attempt at AI.  

Message 4 of 26
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Re: Missing Shipping Options


@babclassics wrote:

i agree with iart   a day or 2 ago the show all option showed more choices   today not so much   if you ZERO OUT all the dimensions and recalculate you get more options but still not all!   some of the missing options show up one by one if you chose the USPS packaging tab but on that tab you see only one price at a time making comparisons difficult  Failed attempt at AI.  


Use the "tell us what you think" link to report it on the page.

 

@Anonymous  There may be new issues with the new shipping flow.

Member of the Grumpy Old Man crew
Message 5 of 26
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Re: Missing Shipping Options

It doesn't look like a bug - it appears to be intentional.

Options (like Flat Rate envelopes, Regional A boxes, etc) are not shown if the dimensions populating the label form won't fit in them.

When you fiddle with the dims, and start reducing them, options start to reappear.

It is catering to the ones that can't figure out how to ship without making mistakes because they can't be bothered to learn anything about shipping. (the majority suffers in order to bubblewrap the few)

It is a problem for those that enter dimensions in a listing for a particular service (item in a larger box), and then want to explore other options (item might fit in a Med FRB, but option won't be shown due to the original dimensions, which then have to be changed back and forth, recalculating, re-expanding the options, over and over.

One more step towards idiocracy.

That new development isn't the reason for OP's issue with FCP not appearing though (unless the "AI" changes broke that too)
Message 6 of 26
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Re: Missing Shipping Options

@dtexley3  yes thanks - I have to LOL about sending comments ... funny story...  actually if you follow the link on label print to "where did the old label print go" it takes you to a survey.  So i wrote up a whole page of issues but was limited to 500 characters.  So i thought send in each issue one at a time, right?  Well the second time you try to use the survey you get a hard error.... only one comment per day is allowed.  yikes.   Anyway as @berserkerplanet points out below, the very latest changes are intended to hide shipping methods that dont fit the dimensions or weight.  So really by design i guess and still has some flaws.  See his post for reasons not to do it that way .. or have an option to see all would be the best.  I dont want to count on eBay calculations on package fit and weight all that much.

 

 


@dtexley3 wrote:

@babclassics wrote:

i agree with iart   a day or 2 ago the show all option showed more choices   today not so much   if you ZERO OUT all the dimensions and recalculate you get more options but still not all!   some of the missing options show up one by one if you chose the USPS packaging tab but on that tab you see only one price at a time making comparisons difficult  Failed attempt at AI.  


Use the "tell us what you think" link to report it on the page.

 

@Anonymous  There may be new issues with the new shipping flow.


 

Message 7 of 26
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Re: Missing Shipping Options

@berserkerplanet 

 

Agree with your analysis on intentional hiding of shipping options.   On that note I just tried to ship by USPS small flat rate box (using the dimensions tab, not the USPS packaging tab).  The small side of that box is 1-5/8" but the new "AI box picker" 🙂 is rounding DOWN instead of UP as USPS does.  So you have to enter a dimension of 1" to get small flat rate to show up in the choices.  Does that seem right to you?  I'm confused.  Yes, 2" wont fit, but are we measuring the item or the box with rounding?

Message 8 of 26
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Re: Missing Shipping Options

>>Does that seem right to you? I'm confused. Yes, 2" wont fit, but are we measuring the item or the box with rounding?

No it does not. I didn't test thoroughly, and focused mostly on the padded FRE and Reg A, but again, it looks like someone with no "feel" for shipping wrote the code, and either used an incorrect packaging size reference table, or there is a bug as simple as rounding down as you observe. (I also considered for a moment that the algorithm might be using volume instead of dimensions to compare for some unknowable reason, but dismissed that concept.)

Since fractional dims aren't used, the algorithm had to choose rounding up or down, and it looks like they chose "round down" always - which is the antithesis of a shipper's outlook - either the actual size was a bit over 1/2" and I rounded up when entering dimensions, or "I can smash it, stuff it, sit on it, etc and it will fit in that SFRB with only a little (legal) bulge". The rounding down approach prohibits that (without clicking 20 times to switch to USPS packaging tab)

It's for example especially hard to put size limits on a PFRE going by the flat dimensions - some legendary stuffing exploits are possible with those, and I doubt that was considered. (didn't test all possibilities, but it does permit 12x9x4 which is pretty generous)

One mistake this approach makes is assuming the seller put exact, smallest possible pkg dimensions in the listing which is rarely the case - one chooses safe dimensions for the most likely to be used box on hand, which often may be larger than the item, and totally wrong if other options are being considered.

Idiot proofing the label flow is fine as long as those of us that still want a sharp tool we can use to be flexible as we can with the classic label flow, but have an option to turn off the nanny state feature ("yes I agree to take all responsibility if I pick an incorrect package" - make it a settings option the noobs will be unlikely to find. "Bubble wrap" mode and "sharp pointy surgical scalpel" mode)
Message 9 of 26
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Re: Missing Shipping Options

brian@ebay
eBay Staff (Alumni)

@iart wrote:

Ebay is not offering all the shipping choices. We have a 1st class package where first class doesn't show up.

 

It shows up when we put the same numbers in at the Post Office website and it shows up at Paypal, where we had to go to print it out.

 

The new shipping system is horrible for many reasons. This is another one.

 


Hi @iart, I'd like to take a closer look at the situation. I'll send you an email shortly! 

Brian,
Community Team
Message 10 of 26
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Re: Missing Shipping Options

Usually it is better to click the link to go back to the old shipping page as it had all the information your needed and works properly unlike the new shipping page.

Message 11 of 26
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Re: Missing Shipping Options

>>Ebay is not offering all the shipping choices. We have a 1st class package where first class doesn't show up.

What are the dimensions of that First Class Package you entered in the listing and/or new label flow form? Is is a fairly large pkg?

USPS FCP Maximum size: 22 inches long, or 18 inches high, or 15 inches thick

Along with ghosting Priority Mail boxes and envelopes smaller than the entered dimensions, looks like the new "AI" logic is ghosting the FCP option for pkg dimensions that exceed those numbers.

If it is a large pkg, you could try playing with reducing the dims to see if FCP option reappears.

 

brian@ebay

Message 12 of 26
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Re: Missing Shipping Options

Good comment! Thank you.

 

I went to the USPS site and put in the dimensions and weight which was more than you noted.

 

I used a zip code 3000 miles away and it wouldn't offer 1st Class.

 

But then I used another zip code only a few states away (which is where I was shipping) and the USPS does offer 1st Class. So, either the USPS site is wrong or there are different dimension requirements depending on Zip Code.

 

If that's the case, eBay doesn't recognize those differences.

brian@ebay

 


@berserkerplanet wrote:


What are the dimensions of that First Class Package you entered in the listing and/or new label flow form? Is is a fairly large pkg?

USPS FCP Maximum size: 22 inches long, or 18 inches high, or 15 inches thick

Along with ghosting Priority Mail boxes and envelopes smaller than the entered dimensions, looks like the new "AI" logic is ghosting the FCP option for pkg dimensions that exceed those numbers.

If it is a large pkg, you could try playing with reducing the dims to see if FCP option reappears.

 

brian@ebay


 

 

Message 13 of 26
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Re: Missing Shipping Options

brian@ebay  With all due respect, having read about this and experienced it...  trying to hide (stealthfully) shipping options that don't match the dims or weight (or zip or residential or PO box or etc. etc.)  could end up being a nightmare in the long run.  These rules are very complex and change once a year or more.  Should we not consider making the "non-recommended" shipping options more of a recommendation that can be overridden?  That is, show all the options and suggest which ones might be a problem?   @berserkerplanet suggested creating an "expert" and "novice" mode which also sounds good,  but really keeping up with the algorithms to hide shipping options will haunt IMO.  Once we start getting completely blocked from printing a label we know will work will force us off site to print the label.  I for one, prefer not to do that.  The 4 other major sites I use don't fully block the options as far as I know, they show them all.

Message 14 of 26
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Re: Missing Shipping Options

There are no zone or zipcode based differences for First Class Pkg size maximums in the USPS Domestic Mail Manual (DMM) or anywhere else I've seen.

When you are on the USPS website using Click 'n Ship, First Class Package is not an option period.
Using the USPS estimating calculator does show prices for FCP Retail, but only via Retail PO counter purchase.

First Class Package Retail is an entirely different animal than First Class Pkg commercial, with different limits and specs - 13oz FCP Retail weight limit and I think 27x17x17 size limits (but only becomes non-machinable at those sizes)

I tried a 12 oz pkg up to 30x19x5 (well outside the limits I believe to apply), and it provided a quote for FCP Retail postage for all zones I tried. Not sure what you were seeing that showed different behavior for different zones.

From what I can see, the online USPS estimating calculator is ignoring the FCP Retail limits I believe should apply.

PayPal Shipnow labels for FCP has no provision for dimensions, and thus doesn't care. PayPal labels for our website transactions also do not care about FCP dimensions. For an eBay transaction I don't know - have no sales currently unshipped to test and haven't printed an eBay sale label at PayPal in years so don't recall.

In general, looks like PayPal label interfaces just don't care about FCP dimensions at all.

eBay labels never cared about the FCP size limits, and as far as I can determine, USPS clerks, sort center employees, and carriers didn't care either. I've shipped tennis racquets in 28" x 12" x 2" 15.5 oz FCP shipments for years with not a single issue, and never in 15 years on the boards here heard of someone being called out on it by USPS, which leads me to believe it was an edge case rule they just ignored.

Sounds like the eBay programmers either got a set of requirements handed down by USPS and were told to address some issues like this, or the programmers grabbed the DMM and attempted to literally translate it into the label flow - nit picky details like this and all.


I am really curious how you got FCP option not to show using USPS estimating calculator though.


>>If that's the case, eBay doesn't recognize those differences.

There are no FCP size limit/zone differences.

Message 15 of 26
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