04-14-2019 05:57 PM
Ebay is not offering all the shipping choices. We have a 1st class package where first class doesn't show up.
It shows up when we put the same numbers in at the Post Office website and it shows up at Paypal, where we had to go to print it out.
The new shipping system is horrible for many reasons. This is another one.
04-14-2019 06:31 PM
@iart wrote:Ebay is not offering all the shipping choices. We have a 1st class package where first class doesn't show up.
It shows up when we put the same numbers in at the Post Office website and it shows up at Paypal, where we had to go to print it out.
The new shipping system is horrible for many reasons. This is another one.
You have to hit the "show all options" and then look for it. The options are in a different order every time.
tyler@ebay Could the please make it so when all options are displayed they are in the same order? Please?
04-14-2019 07:41 PM - edited 04-14-2019 07:42 PM
NOPE. I already tried that.
Great, now ebay will think it's me and not them! LoL
You have to hit the "show all options" and then look for it. The options are in a different order every time.
tyler@ebay Could the please make it so when all options are displayed they are in the same order? Please?
04-14-2019 10:36 PM
i agree with iart a day or 2 ago the show all option showed more choices today not so much if you ZERO OUT all the dimensions and recalculate you get more options but still not all! some of the missing options show up one by one if you chose the USPS packaging tab but on that tab you see only one price at a time making comparisons difficult Failed attempt at AI.
04-14-2019 10:44 PM
@babclassics wrote:i agree with iart a day or 2 ago the show all option showed more choices today not so much if you ZERO OUT all the dimensions and recalculate you get more options but still not all! some of the missing options show up one by one if you chose the USPS packaging tab but on that tab you see only one price at a time making comparisons difficult Failed attempt at AI.
Use the "tell us what you think" link to report it on the page.
@Anonymous There may be new issues with the new shipping flow.
04-15-2019 12:23 AM
04-15-2019 10:27 AM
@dtexley3 yes thanks - I have to LOL about sending comments ... funny story... actually if you follow the link on label print to "where did the old label print go" it takes you to a survey. So i wrote up a whole page of issues but was limited to 500 characters. So i thought send in each issue one at a time, right? Well the second time you try to use the survey you get a hard error.... only one comment per day is allowed. yikes. Anyway as @berserkerplanet points out below, the very latest changes are intended to hide shipping methods that dont fit the dimensions or weight. So really by design i guess and still has some flaws. See his post for reasons not to do it that way .. or have an option to see all would be the best. I dont want to count on eBay calculations on package fit and weight all that much.
@dtexley3 wrote:
@babclassics wrote:i agree with iart a day or 2 ago the show all option showed more choices today not so much if you ZERO OUT all the dimensions and recalculate you get more options but still not all! some of the missing options show up one by one if you chose the USPS packaging tab but on that tab you see only one price at a time making comparisons difficult Failed attempt at AI.
Use the "tell us what you think" link to report it on the page.
@Anonymous There may be new issues with the new shipping flow.
04-15-2019 11:00 AM
Agree with your analysis on intentional hiding of shipping options. On that note I just tried to ship by USPS small flat rate box (using the dimensions tab, not the USPS packaging tab). The small side of that box is 1-5/8" but the new "AI box picker" 🙂 is rounding DOWN instead of UP as USPS does. So you have to enter a dimension of 1" to get small flat rate to show up in the choices. Does that seem right to you? I'm confused. Yes, 2" wont fit, but are we measuring the item or the box with rounding?
04-15-2019 12:03 PM
04-15-2019 01:20 PM
@iart wrote:
Ebay is not offering all the shipping choices. We have a 1st class package where first class doesn't show up.
It shows up when we put the same numbers in at the Post Office website and it shows up at Paypal, where we had to go to print it out.
The new shipping system is horrible for many reasons. This is another one.
Hi @iart, I'd like to take a closer look at the situation. I'll send you an email shortly!
04-15-2019 03:23 PM
Usually it is better to click the link to go back to the old shipping page as it had all the information your needed and works properly unlike the new shipping page.
04-15-2019 04:42 PM - edited 04-15-2019 04:46 PM
>>Ebay is not offering all the shipping choices. We have a 1st class package where first class doesn't show up.
What are the dimensions of that First Class Package you entered in the listing and/or new label flow form? Is is a fairly large pkg?
USPS FCP Maximum size: 22 inches long, or 18 inches high, or 15 inches thick
Along with ghosting Priority Mail boxes and envelopes smaller than the entered dimensions, looks like the new "AI" logic is ghosting the FCP option for pkg dimensions that exceed those numbers.
If it is a large pkg, you could try playing with reducing the dims to see if FCP option reappears.
04-15-2019 05:08 PM - edited 04-15-2019 05:09 PM
Good comment! Thank you.
I went to the USPS site and put in the dimensions and weight which was more than you noted.
I used a zip code 3000 miles away and it wouldn't offer 1st Class.
But then I used another zip code only a few states away (which is where I was shipping) and the USPS does offer 1st Class. So, either the USPS site is wrong or there are different dimension requirements depending on Zip Code.
If that's the case, eBay doesn't recognize those differences.
@berserkerplanet wrote:
What are the dimensions of that First Class Package you entered in the listing and/or new label flow form? Is is a fairly large pkg?
USPS FCP Maximum size: 22 inches long, or 18 inches high, or 15 inches thick
Along with ghosting Priority Mail boxes and envelopes smaller than the entered dimensions, looks like the new "AI" logic is ghosting the FCP option for pkg dimensions that exceed those numbers.
If it is a large pkg, you could try playing with reducing the dims to see if FCP option reappears.
04-15-2019 05:48 PM - edited 04-15-2019 05:51 PM
brian@ebay With all due respect, having read about this and experienced it... trying to hide (stealthfully) shipping options that don't match the dims or weight (or zip or residential or PO box or etc. etc.) could end up being a nightmare in the long run. These rules are very complex and change once a year or more. Should we not consider making the "non-recommended" shipping options more of a recommendation that can be overridden? That is, show all the options and suggest which ones might be a problem? @berserkerplanet suggested creating an "expert" and "novice" mode which also sounds good, but really keeping up with the algorithms to hide shipping options will haunt IMO. Once we start getting completely blocked from printing a label we know will work will force us off site to print the label. I for one, prefer not to do that. The 4 other major sites I use don't fully block the options as far as I know, they show them all.
04-15-2019 07:15 PM - edited 04-15-2019 07:18 PM
There are no zone or zipcode based differences for First Class Pkg size maximums in the USPS Domestic Mail Manual (DMM) or anywhere else I've seen.
When you are on the USPS website using Click 'n Ship, First Class Package is not an option period.
Using the USPS estimating calculator does show prices for FCP Retail, but only via Retail PO counter purchase.
First Class Package Retail is an entirely different animal than First Class Pkg commercial, with different limits and specs - 13oz FCP Retail weight limit and I think 27x17x17 size limits (but only becomes non-machinable at those sizes)
I tried a 12 oz pkg up to 30x19x5 (well outside the limits I believe to apply), and it provided a quote for FCP Retail postage for all zones I tried. Not sure what you were seeing that showed different behavior for different zones.
From what I can see, the online USPS estimating calculator is ignoring the FCP Retail limits I believe should apply.
PayPal Shipnow labels for FCP has no provision for dimensions, and thus doesn't care. PayPal labels for our website transactions also do not care about FCP dimensions. For an eBay transaction I don't know - have no sales currently unshipped to test and haven't printed an eBay sale label at PayPal in years so don't recall.
In general, looks like PayPal label interfaces just don't care about FCP dimensions at all.
eBay labels never cared about the FCP size limits, and as far as I can determine, USPS clerks, sort center employees, and carriers didn't care either. I've shipped tennis racquets in 28" x 12" x 2" 15.5 oz FCP shipments for years with not a single issue, and never in 15 years on the boards here heard of someone being called out on it by USPS, which leads me to believe it was an edge case rule they just ignored.
Sounds like the eBay programmers either got a set of requirements handed down by USPS and were told to address some issues like this, or the programmers grabbed the DMM and attempted to literally translate it into the label flow - nit picky details like this and all.
I am really curious how you got FCP option not to show using USPS estimating calculator though.
>>If that's the case, eBay doesn't recognize those differences.
There are no FCP size limit/zone differences.