We recently received 2 violations simultaneously for 7 paintball gun listings at once. These paintball guns are listed in the paintball gun category, are explicitly described as paintball guns, and all of course are over a caliber of .25 (obviously.)
The first violation states that we tried to list 7 firearms and the second states that we tried to list 7 BB guns over .25 Caliber. Last I checked, Paintball guns cannot be found anywhere in the United States under .43 Caliber. Also, paintball guns do not fall under the "Airsoft, air rifle and BB guns policy" as they are not Airsoft/BB guns.
Because of @eBay this mistake has cost us sales, business days lost due to restrictions, and we are left waiting at the mercy of some "specialized team" to review the listings while we sit on a account suspension that doesn't belong there.
My concern is that eBay staff doesn't have to know a policy thoroughly to review potential violations given to them to review by their system and can pretend the rules apply to any item if the keywords of the product match the violation description.
We went through something similar 2 weeks prior to this with only 2 items, we went through the same process and we were informed that the items were removed in error due to eBay system errors. But this time when contacting, all answers and information was gatekept as if we were under investigation for some crime? We legally sell all of these products, we maintain all policies eBay has, and yet we still get treated like this as if the seller (us) was trying to circumvent eBay policies to sell illegal products on their marketplace.
It's very disturbing to us that this is allowed to happen and "reviews" conveniently have a resolution provided after the violation date has passed. We've severely escalated this issue and we're trying to bring some light to the situation as we have been dealing with eBay deleting our listings incorrectly for well over a year now.
Some listings, yes we made mistakes, maybe forgot to add the disclaimer on the listing for a BB gun or two, but we don't sell firearms nor do we have any item that is listed directly as a firearm. But everyone makes mistakes. But when eBay makes a mistake, it's okay? We were very relieved in the first instance, but now it seems like someone did this intentionally or without any review of our products as we've never received 2 violations at the same time.
It's very tedious to explain to seller support that they are wrong and the items in violation do not belong there. We've had to send Law references to prevent them from deleting our BB guns over and over again under the same violations. We've had restrictions on our account placed and removed numerous times. Now they found something new and they're running with it it seems, and although the BB gun policy has nothing to do with Paintball guns, we're still sitting here on our thumbs waiting for the mercy of eBay.
Anyone else ever had this happen? It's starting to get annoying after over a year both eBay's system and eBay's staff are not well enough equipped to properly identify what IS and ISN'T a violating product.
