item not working and missing parts

[kandi-vape]

so i purchesed a item for nearlly £400 for my buisness from germany it stated in the ad all good the item then turned up missing parts and also not working so i messaged the sell they asked me to employ someone to fix it and they will pay for this at the time i couldnt afford to do so and no one around my area would touch it so i went back to the seller and theyw ere still isnisting that the machine should get looked at i then opened a case with paypay which was accepted aslong as i sent the machine back to china and at my own expense even tho the item was sent from germany and had that in the ad were do i stand as to send the item its 80kg to china is goinf to cost me a fortune:(and ill be left out of pocket which i dont think is fair:(any help would be appriecated

[lintbrush*]

When you open a claim through PayPal, you are responsible for return shipping.

If you had opened the claim on eBay, the seller would've been responsible.

DO NOT CLOSE YOUR CASE WITH PAYPAL AND OPEN AN EBAY ONE NOW.

Since a PP case was opened, you can longer open an eBay one.  eBay will close it automatically and you will have no recourse at all.

I would be on the phone with PayPal about that return to China instead of Germany.  I don't know about the UK PayPal terms and if they are different than US ones and if the seller is in their right to require shipping to any return address they submit in the claim.  You may want to ask on the UK boards or the PayPal board.  You may have to foot the return shipping bill.

[arun7500]

File a SNAD. Not a return. Start with ebay, if you're past your 30 day grace period, move over to PayPal. Hopefully you used your Personal Credit Card to make the purchase, if so go directly to them. File a CHARGEBACK.  Both ebay and PayPal show preference for Chinese sellers. Your personal CC isn't under and delusions, Nor beholdent to fraudulent merchants.

[missjen831]

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@arun7500 wrote:

File a SNAD. Not a return. Start with ebay, if you're past your 30 day grace period, move over to PayPal. Hopefully you used your Personal Credit Card to make the purchase, if so go directly to them. File a CHARGEBACK.  Both ebay and PayPal show preference for Chinese sellers. Your personal CC isn't under and delusions, Nor beholdent to fraudulent merchants.

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OP filed with PayPal so he can’t file with eBay.......he should follow through with the PayPal dispute.