11-30-2018 05:42 AM
I get killed when I pay $2.66 for shipping on an inexpensive item so I am wondering what will happen if I send a lightweight item first class letter rate weighing one or two ounces with no tracking.
How will eBay and I know if and when the package arrives at the customer.
I could probably sell a lot more $5 and $10 widgets if the postage is low.
11-30-2018 06:02 AM
Your buyers should be paying the shipping cost, not you.
If you don’t have tracking on your items, you can’t prove delivery, and buyers can open not received cases and you will lose the case every time, and be forced to refund the buyer in full.
11-30-2018 06:12 AM - edited 11-30-2018 06:14 AM
@thesupercoinmart wrote:I get killed when I pay $2.66 for shipping on an inexpensive item so I am wondering what will happen if I send a lightweight item first class letter rate weighing one or two ounces with no tracking.
How will eBay and I know if and when the package arrives at the customer.
Mostly, you will know when a buyer complains. Without tracking, if a buyer files an Item Not Received claim, then they will win simply because you do not have any acceptable evidence to support shipping the item.
Another measure happens during feedback. Because you do not upload tracking, whenever a customer goes to leave feedback, the interface will ask whether or not the package arrived on time. If more than 3% of your customers complain, it could affect your "Late Shipment Rate", which also impacts your TRS status.
Finally, your "Tracking uploaded and Validated" metric will go from top rated to above standard ... thus, this could impact you if you are trying to maintain TRS status.
@thesupercoinmart wrote:I could probably sell a lot more $5 and $10 widgets if the postage is low.
In most cases, it is not worth selling items that cost this little on eBay, unless you can benefit from the ultra-low-cost shipping rates available to China sellers. eBay's systems, in general, are set up for items that are tracked.
11-30-2018 06:18 AM
Without tracking, eBay won't know that the buyer has gotten the item. So if they file a claim for "Item not received" you will have to refund. Nevertheless, many sellers of lower-value small items (stamps, stickers, cards) find that this is a workable system for them. Some categories are more prone to fake claims.
The main downside is that without tracking you can't be a TRS, so some sellers have two accounts: One for tracked items so they can be a TRS and a separate selling ID for un-tracked items.
Shipping without tracking has no effect on your DSRs. In fact, it makes it more feasible to ship for free, which ensures a rating of "5" for the DSR for shipping cost.
11-30-2018 11:11 PM
I get killed when I pay $2.66 for shipping on an inexpensive item so I am wondering what will happen if I send a lightweight item first class letter rate weighing one or two ounces with no tracking.
No you don't. You charge your buyers for the cost, so it is not "killing" you.
How will eBay and I know if and when the package arrives at the customer.
Being concerned about your DSRs is the wrong thing to be concerned about. It is the tracking. If you don't have tracking, you can't prove a buyer received their item, so you could open yourself up to more INRs that the buyers would win every time if you stop shipping with tracking.
Plus if you do not ship with tracking it could hurt your Dashboard stats. Late shipments. Which if you get too many of them, it can compromise your placement in search returns.
I could probably sell a lot more $5 and $10 widgets if the postage is low.
I sell low $$ value items all the time and I charge separate shipping on many of them. Looking at your FB and DSRs, your buyer's aren't upset with you either. Personally I think you are fine.