08-29-2022 12:38 PM
I've been listing, selling and shipping with the eBay Standard Envelope for a while now. All of a sudden today I go to print postage on a qualifying sale, and the option to buy the Standard Envelope postage is grayed out. All of my card listings that were previously set to ship with the eBay Standard Envelope now say they're "Standard Shipping" as the choice.
If I go to edit a listing, I can still select Ebay Standard Envelope as the shipping choice, but it doesn't change when I submit the update to the listing.
08-29-2022 12:48 PM
@card_dealer_35 wrote:I've been listing, selling and shipping with the eBay Standard Envelope for a while now. All of a sudden today I go to print postage on a qualifying sale, and the option to buy the Standard Envelope postage is grayed out. All of my card listings that were previously set to ship with the eBay Standard Envelope now say they're "Standard Shipping" as the choice.
If I go to edit a listing, I can still select Ebay Standard Envelope as the shipping choice, but it doesn't change when I submit the update to the listing.
@card_dealer_35 what categories are they listed in? Single card, lots, both?
08-29-2022 01:08 PM
Mostly single cards. The offending sale was a mixed lot.
But now all of my listings, single or lot, no longer show eBay Standard Envelope as the shipping method, and instead have Standard Shipping listed.
08-29-2022 01:20 PM
@card_dealer_35 wrote:Mostly single cards. The offending sale was a mixed lot.
But now all of my listings, single or lot, no longer show eBay Standard Envelope as the shipping method, and instead have Standard Shipping listed.
Do you mean they aren't showing standard envelope to the buyer on the listing itself or that it's not allowing you to select standard envelope when you try to print a label?
I'm seeing standard envelope on at least some of your listings - it is considered a standard shipping service, but will then say standard envelope as well.
If the issue is that it's not letting you print standard envelope labels, there have been problems with that reported lately, especially in the mixed lot category.
08-29-2022 01:55 PM
Thanks for the replies. Are Mixed Lot listings normally allowed to use the Standard Envelope? It lets me select it when creating a new Mixed Lot listing, or when editing an existing Mixed Lot listing.
08-29-2022 02:10 PM
@card_dealer_35 wrote:Thanks for the replies. Are Mixed Lot listings normally allowed to use the Standard Envelope? It lets me select it when creating a new Mixed Lot listing, or when editing an existing Mixed Lot listing.
eBay keeps saying mixed lots are supposed to allow Standard Envelope, but sellers keep reporting when they try to print labels for listings in that category, standard envelope is greyed out and not an option.
devon@ebay just tagging you in for another possible example of this issue.
08-29-2022 02:54 PM
@valueaddedresource wrote:
@card_dealer_35 wrote:
Thanks for the replies. Are Mixed Lot listings normally allowed to use the Standard Envelope? It lets me select it when creating a new Mixed Lot listing, or when editing an existing Mixed Lot listing.
eBay keeps saying mixed lots are supposed to allow Standard Envelope, but sellers keep reporting when they try to print labels for listings in that category, standard envelope is greyed out and not an option.
devon@ebay just tagging you in for another possible example of this issue.
Thank you for this @valueaddedresource!