eBay Seller Protection with First Class Flats

[d.b.metals]

I've been trying to figure out easier ways to ship 1-3 oz products that I sell without having to put them throught First Class Package for 2.66. I simply cannot incorporate that cost into the price of my product.

I have found that ShipStation is a great platform for my labels, especially for First Class Flats.

What I do is print out a shipping manifest that includes the buyers name, eBay order #, weight of product and shipping cost. The manifest includes the 30 or so products I'll ship that day. I have the US postal work date stamp the sheet and sign it to show that they've accepted the packages.

Here is the problem. I recently had 1 customer say they didn't receive their order. They opened a case, I figured, "perfect, I can show eBay the manifest and they can protect us and the buyer."

That's not what happened. They said I have to have tracking otherwise there is no other way of knowing whether I shipped the package or not.

Even though I showed them the document and it has the date stamp from the post office that I wouldn't be able to replicate as well as the postal clerk's signature, they didn't think that was proof of acceptance.

I read through the seller protection policy and what I saw it shows I'm protected if I can prove that I shipped the item on time. Which I have proof that I did.

What can I do?

[kensgiftshop]

---

@d.b.metals wrote:

I read through the seller protection policy and what I saw it shows I'm protected if I can prove that I shipped the item on time. Which I have proof that I did.

---

Unless you have viewable online tracking, showing delivery there's nothing you can do, but refund.

Online tracking is the only proof they will take, everything else can be faked.

[lja440]

You need ON LINE proof. The only thing that can do that is tracking and not your piece of paper.

[chrysylys]

---

@d.b.metals wrote:

What can I do?

---

Either add tracking and pass the cost along to the buyers or eat the loss of the occasional (reported) missing $3 item.

[myangelandmyprincess]

---

@d.b.metals wrote:

I've been trying to figure out easier ways to ship 1-3 oz products that I sell without having to put them throught First Class Package for 2.66. I simply cannot incorporate that cost into the price of my product.

I have found that ShipStation is a great platform for my labels, especially for First Class Flats.

What I do is print out a shipping manifest that includes the buyers name, eBay order #, weight of product and shipping cost. The manifest includes the 30 or so products I'll ship that day. I have the US postal work date stamp the sheet and sign it to show that they've accepted the packages.

Here is the problem. I recently had 1 customer say they didn't receive their order. They opened a case, I figured, "perfect, I can show eBay the manifest and they can protect us and the buyer."

That's not what happened. They said I have to have tracking otherwise there is no other way of knowing whether I shipped the package or not.

Even though I showed them the document and it has the date stamp from the post office that I wouldn't be able to replicate as well as the postal clerk's signature, they didn't think that was proof of acceptance.

I read through the seller protection policy and what I saw it shows I'm protected if I can prove that I shipped the item on time. Which I have proof that I did.

What can I do?

---

I don't know where you're readin that because seller protection requires more than that it requires online proof of delivery 

[thatsallfolks]

---

@d.b.metals wrote:

Here is the problem. I recently had 1 customer say they didn't receive their order. They opened a case, I figured, "perfect, I can show eBay the manifest and they can protect us and the buyer."

That's not what happened. They said I have to have tracking otherwise there is no other way of knowing whether I shipped the package or not.

Even though I showed them the document and it has the date stamp from the post office that I wouldn't be able to replicate as well as the postal clerk's signature, they didn't think that was proof of acceptance.

I read through the seller protection policy and what I saw it shows I'm protected if I can prove that I shipped the item on time. Which I have proof that I did.

What can I do?

---

In your eight years here, you never read the part of the Seller Protection policy that says you have to have proof of DELIVERY? And it has to be viewable ONLINE?

eBay doesn't care that you shipped. eBay only cares that your buyer receives the item. You really didn't know this?

What you can do first is refund your buyer. Then you can read all of eBay's documentation on selling. Then you can decide whether to switch your shipping method, or accept the occasional loss from a claim of non-delivery.

[missjen831]

Both eBay and PayPal require proof of delivery. Proof of shipment is not proof of delivery. The only time proof of shipment is sufficient is on a PayPal unauthorized use chargeback. 

[hellc-30]

Proof of shipping is not proof of delivery.

Many sellers ship without proof of delivery fairly successfully.

My suggestion is to ship the items that are cost-prohibitive to ship with tracking without it and anything over about $10 shipping with tracking

[paulhua3]

---

@hellc-30 wrote:
Proof of shipping is not proof of delivery.

Many sellers ship without proof of delivery fairly successfully.

My suggestion is to ship the items that are cost-prohibitive to ship with tracking without it and anything over about $10 shipping with tracking

---

I ship 100s of items per month--mostly stamps, postcards, trading cards--in rigid mailers for 71 cents each.   Many of these items would not sell if I had to add $2.66 to the cost.  Out of the last 5000 items or so, I've had 3 or 4 that went missing, so for me it is not a problem.

[johnrj1226]

You need to  have proof of DELIVERY when a buyer opens an INR case against you.  Proof that you bought  postage doesn't mean squat.