eBay

d0ct0rd00m · ‎06-08-2018

I sold a video game bundle with light gun that is in perfect working order with a 14 day return policy. The buyer started a return after the 14 days claiming the gun was defective but in his/her own words "it must need a really old tv to work" proving the item was being misused. All light guns require an old tube tv to work. When I got the request I accidently hit on the first screen I would accept the return. I immediately called ebay to fix it but to no avail. ebay "cant" do anything, more like they wont do anything.

I went above and beyond my duties to fix it. I offered to replace the light gun. I found free tvs on craigslist near the buyer. Days gone by with no reply and I asked ebay to step in. To much dismay they sided with the buyer and sent him a return label.

Really! No response from the buyer, I did everything above and beyond to fix the situation and still they sided with the buyer. Lets not forget the buyer was out my stated return policy. Also, I have 20% restocking fee which I am not allowed to enforce either. No wonder people claim sellers are leaving ebay. I can see why.

Very disappointed....

missjen831 · ‎06-08-2018

@d0ct0rd00m Have you read the summer seller update? You are no longer allowed to charge restocking fees as of June 1st.

Your 14 day return policy applies to buyers remorse only. So it doesn’t matter that the buyer opened the return after the return period ended, they actually have 30 days to request a return for a defective item under the money back guarantee. Even if you hadn’t accidentally accepted the return, the outcome here would have been the same. You would have lost the case and eBay would have issued the buyer a return label.

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

d0ct0rd00m · ‎06-09-2018

Thanks for the info, though it doesnt apply since the auction was prior to June 1 so I still could and can charge restocking fee. Also, about the buyers remorse, it doesnt matter what "choice" the buyer chose when by their own admission the item wasn't broken but actually being misused. the way ebay has returns set up it just incentivizes buyers to lie about the reason.

Dont forget how I went beyond what needed to be done to resolve the buyers issue and ebay still sided 100% with the buyer even though there has been no contact from the buyer for days (as if they dont care anymore)

thanks again....

ed8108 · ‎06-09-2018

@d0ct0rd00m wrote:
........the way ebay has returns set up it just incentivizes buyers to lie about the reason.

Most people will not disagree

with you about that.

missjen831 · ‎06-09-2018

@d0ct0rd00m wrote:
Thanks for the info, though it doesnt apply since the auction was prior to June 1 so I still could and can charge restocking fee. Also, about the buyers remorse, it doesnt matter what "choice" the buyer chose when by their own admission the item wasn't broken but actually being misused. the way ebay has returns set up it just incentivizes buyers to lie about the reason.

Dont forget how I went beyond what needed to be done to resolve the buyers issue and ebay still sided 100% with the buyer even though there has been no contact from the buyer for days (as if they dont care anymore)

thanks again....

The buyer isn’t required to have contact with you or eBay after they open the request. eBay would have sided with them regardless. If the buyer isn’t satisfied with your response, all the have to do is click the button to have eBay step in and they win. Lack of contact from the buyer isn’t something eBay ever takes into consideration when they are asked to step in.

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

jajim-24 · ‎06-09-2018

You went above and beyond? Seriously, suggesting the buyer go pick up a used tv isn't above and beyond...

kensgiftshop · ‎06-09-2018

@d0ct0rd00m wrote:

I did everything above and beyond to fix the situation and still they sided with the buyer.

To fix the situation all you had to do was approve the return and send a return shipping label.

When a buyer files a claim saying the item isn't working, Ebay will side with the buyer and give them their money back.

If the buyer would have ask Ebay to step in, you probably would have lost the item and money.

By not taking care of the return and asking Ebay to help, Ebay give you a defect on your account, and very many of those and you could loose your selling privileges.

Have A Great Day.

kitschy*loot · ‎06-09-2018

You expect the buyer to go meet up with some person from Craigslist who is listing old televisions for free? That sounds like a really strange expectation to me.

castlemagicmemories · ‎06-09-2018

Re-stocking fees are no longer allowed as of June 1.

So sorry, but since you asked Ebay to step in, you now have a very serious case closed without seller resolution defect that can negatively impact your selling privileges.

Ebay doesn't want to step in, they want you to step up. They want you to handle it.

Buyers have 30 days to open a case on Ebay. Paypal gives them 180 days. Their credit card company is their last resort.