Trying to return an item to a seller who has moved & didn't update their address with eBay & Paypal

[thatjodiegirl]

Hi all.  Received an item that wasn't as described, so I started a return.  Seller agreed to the return and sent me a return label that had a Florida address on it.  Just as I was about to print and use the label, I received a message from the seller telling me to send it to a Georgia address.  I told her that I wasn't comfortable with that, as eBay tracks the return.

She claims that she called eBay and Paypal and changed her address; however the return label is still showing her old address.

Advice?

[cr-8076]

Tell your seller @thatjodiegirl to simply upload the new Georgia return label as one of the 10 photos a seller can add to a return request:

That way, you'll use that label, and it's documented for eBay to see. Be sure to click MARK AS SHIPPED and enter the tracking number on the new label.

eBay allows sellers to accept returns in any country at any address they wish, as long as they provide the prepaid tracked return label, or funds for that label.

[thatjodiegirl]

Thank you! I want the seller to get her item back.

[pburn]

Wanted to emphasize this bit of cr-8076's advice, just to make sure it didn't get overlooked:

"Be sure to click MARK AS SHIPPED and enter the tracking number on the new label."