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best-supplies · ‎03-22-2020

Has anyone experience this? I shipped a product from Florida on the 13th via First Class, the package was shipped to Oregon. Tracking information told the customer that the item had been delivered on the 14th (it is impossible for a package from Florida to Oregon to be delivered the next day using first class shipping).

Customer left negative feedback stating " package was stolen or lost", the problem here is that this has been happening very often to me; as said before USPS tracking is showing the item as "delivered" when in fact it is still in transit.

This has been causing too many problems for our company and customers are taking it on us and not on USPS's service. What can we do? has anyone have the same problem?

onlinecentral · ‎03-22-2020

I would have told you to send the customer this message.
The tracking information indicates that the postal worker chose the wrong setting (delivered instead of picked up) when they made the initial scan on their bar code reader.
The package will arrive, as expected, in a few days.
You can track the progress along the journey.

Because you have not had any scans for 8 days, the package might be lost at this point.

mtgraves7984 · ‎03-22-2020

I have had USPS First Class deliveries (as recently as last week) that moved all the way across the country in 2 days.

It is possible. What makes you think this hasn't been delivered?

You can open a case at USPS that will track the package all the way to it's final gps 'ping'.

a_c_green · ‎03-22-2020

@best-supplies wrote:
Has anyone experience this? I shipped a product from Florida on the 13th via First Class, the package was shipped to Oregon. Tracking information told the customer that the item had been delivered on the 14th (it is impossible for a package from Florida to Oregon to be delivered the next day using first class shipping).

Customer left negative feedback stating " package was stolen or lost", the problem here is that this has been happening very often to me; as said before USPS tracking is showing the item as "delivered" when in fact it is still in transit.

That tracking looks normal, and this is not a case where a USPS worker scanned a package as Delivered instead of Accepted when first taking possession of it from the sender.

Total shipping time end-to-end was two days, not one day, and the hop from Florida to Oregon took 31 hours (counting time zone differences; 4:10 a.m. EST to 8:13 a.m. PST on the next day), which is plenty of time for truck transfers and a plane trip (or, for that matter, to drive it there, but I think air travel was more likely). I see no reason to doubt the final scans of Arrival, Out for Delivery and Delivered.

Your customer has a porch pirate issue. You should be able to get that feedback removed, and be sure to upload the tracking number where indicated if he files an Item Not Received dispute.