Sold fragile item, but its an International buyer

[jchajecki]

I don't usually accept international buyers but unfortunately an international buyer has won an item I am selling. The item is fragile and a considerable risk to send internationally. The listing shows the GSP address in Lincoln as the ship to address.

I contacted eBay but unfortunately the gentleman I spoke to, although trying to be helpful, could not tell me plainly how GSP works? He could also not tell me why an International bid was accepted despit me specifically choosing not to accept international bidders?

Am I supposed to send to the GSP address and pay for domestic postage only, or do I need to pay the full international postage? Can I cancel the order and sell to the next highest bidder using second chance? I am worried and don't really want to ship this Internationally.

[soh.maryl]

The BUYER is not the one who sets up shipping via the GSP.  This is a seller's choice.  Presumably, you had set up this listing to use the GSP.  

[simply-the-best-for-you]

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@jchajecki wrote:

When I list, I always specifically un-select the option to use GSP which implies that I ship locally only.  Of course, there is always the possibility it got missed in error for this listing although I cannot tell as it does not show me in the order details. The fact that is has a long list of ship-to countries might be taken to mean that it did get missed I suppose, but I don't know for sure. 

 No.  It does NOT imply that.  It simply implies that you do not use GSP to ship internationally.  You can still ship internationally & ship it yourself directly to the buyer, not using GSP.    It is very common.    In fact, more common than GSP.  

I am super confused about how you could have a GSP sale without signing up for GSP & also, the whole point of GSP is to ship International.    IDK how it is in the UK, but in the US, there are 3 or 4 different places that you have to set up whether you will accept International buyers or not & if so, which ones.    

If you are solely using GSP, then you can only ship to the GSP countries.   It is ALSO possible to use GSP, but select certain countries you are willing to ship to yourself, so you do both GSP AND ship yourself to some countries, also really common.   You could not have had a GSP sale without signing up for it, at some point in time.   

You need to check ALL your settings, as there are several & then if you don't want GSP, opt out of it.  However, the nice thing about GSP (I use it in the US) is that you only have to ship the item locally.   So, I would probably ship this one & then make sure ALL your settings are the way you want them. 

[d-k_treasures]

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@soh.maryl wrote:

The BUYER is not the one who sets up shipping via the GSP.  This is a seller's choice.  Presumably, you had set up this listing to use the GSP.  

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... or ebay did for them. 

And remember, while any lost package or damage(re-shipping, broke by GSP worker) after it gets to the GSP is on ebay, the seller is still responsible for a SNAD.

[jchajecki]

 simply-the-best-for-you, thank you for the detailed reply and advice to check all settings. This is something that I will definitely do. In the UK we have just had this new Seller Hub think foisted upon us which looks very cluttered and has is taking a little getting used to especially since everything keeps getting moved around and seems never to be in the same place twice whenever one goes to the portal. 

In the meantime, the package is well on its way. Tracking tells me it was delivered to the GSP on the 11th and eBay tracking tells me it has been shipped to its International destination so there is some hope that it will all work out in the end.