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Shipping cost change after item sold

How can I change the shipping cost after an item has sold..  wasn't supposed to be free shipping for buyer

Message 1 of 6
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5 REPLIES 5

Shipping cost change after item sold

Was the item listed with free shipping? If so, you need to honor that and ship. 

Message 2 of 6
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Shipping cost change after item sold

You have to ship it.  We have all been there--hope it wasn't an expensive mistake.

evry1nositswindy  •  seller since 2013
Volunteer Community Mentor

Message 3 of 6
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Shipping cost change after item sold

you can always send an updated invoice but any buyer expecting free shipping is going to notice it right away

 

changing the shipping to more money is frowned upon

 

seasoned buyers all know the shipping rules..............why start off on the wrong foot


Germantown proud Germantown strong
up the whiskey hickon
moving right along
19144
Message 4 of 6
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Shipping cost change after item sold

If you listed with Free Shipping, there's nothing you can do now. Oh... one of your current listings offers Free Shipping...

you might want to revise that one before it sells. Good luck to you.

Message 5 of 6
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Shipping cost change after item sold

Hi @danpawl_994 

 

The item you sold today was listed with ‘Free Shipping’.  You CANNOT  ask for shipping money after the buyer purchased the item with free shipping.  It’s not allowed.

 

Message 6 of 6
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