02-26-2024 08:46 PM - edited 02-26-2024 08:53 PM
I just received an item from a ebay seller that was damaged during shipping. The damage could have been easily prevented had the seller packed it properly. I reached out to the seller regarding the damage and he said he would get back to me. A couple of days later, he emailed me and asked if I wanted a partial refund but didn't say how much. I was a bit suspicious, so I contacted UPS and asked if a case had been opened by the seller, they affirmed that it had.
It seems to me that the seller is trying to profit off of this damage by getting reimbursed from UPS and then only giving me a portion of it.
02-26-2024 09:12 PM
Go to your order and click on "return this item."
Choose "not as described" or "damaged" as the reason for the return.
You can add a note saying it was improperly packed and you may have to include a picture if ebay requires it.
After submitting, the seller will have 3 days in which to respond by either issuing a refund without requiring a return, offering a partial which you can accept or decline, and if you decline, the seller can pay for a return shipping label and have you return it. Once tracking shows delivery to the seller, you should get the refund from the seller or if he/she doesn't issue it, you can go back to the dispute and ask ebay to step in.
If the seller doesn't respond to the claim, you can have ebay step in.
02-26-2024 09:45 PM
@midmod_60s70s Um not sure how the seller would "profit" getting reimbursed for the damage from UPS and giving you a partial refund.
Insurance with the shipping company is for damage to the item.
Thats why items have insurance.
If the total cost with shipping and all was $100 ($80 item+ $20 shipping)
The item get damaged -
The seller gets the cost of the item from UPS ($80)
You get a partial refund of $50 (?)
The $20 for shipping is not refunded to the seller and he doesnt have the item, you do... and the seller has the fees for selling the item.
We also dont know what the seller paid for the item to sell it.
Im not coming up with a profit.
02-26-2024 09:49 PM
Within the order details for the transaction here on ebay, just open up a return request with a reason as arrived damaged or broken. ebay should approve the return request & then follow the return instructions & wait for the seller to issue a full refund upon the item reaching them. If the seller wants to issue a claim with a courier, then that is their option.
Good luck!
02-26-2024 09:54 PM - edited 02-26-2024 09:55 PM
The seller was offering to settle with you. If you would accept a partial refund and keep the item then they are complete with you. If the item is of no use even with a partial refund then just do a return.
I do not see how this could be a scam. Especially since it is very difficult to have an insurance claim approved. The seller may not get anything from the insurance claim and it would be a complet loss for them.
02-27-2024 06:16 AM
Go to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.
02-27-2024 07:01 AM
If an item is damaged will being shipped, it does not matter if it was packed well or not, and the item is not usable for the buyer, the buyer should be made whole. Does not matter how much the seller paid for it.
02-29-2024 06:24 AM
The item was $217, shipping $122, tax $34....I paid $317 total which means I paid tax on the shipping charges as well
The seller offered me $100 partial refund, if UPS sends him $217, he makes an additional $117 for the sale so it seems he is better off if the item gets damaged
Also, I checked the shipping charges for this package and it came out to $57.00, so he doubled the shipping cost.
02-29-2024 06:41 AM - edited 02-29-2024 06:43 AM
What is it that you are wanting to happen?
It seems as though you will not be satisfied with a partial refund of $100 so just return item for full refund.
02-29-2024 06:49 AM
It is possible that the carrier would require the item to be turned over to them for an insurance claim to be approved.
Shipping may, or may not have been $57. UPS has many "surcharges" that may not show with a simple search.
02-29-2024 12:27 PM
@midmod_60s70s wrote:The item was $217, shipping $122, tax $34....I paid $317 total which means I paid tax on the shipping charges as well
The seller offered me $100 partial refund, if UPS sends him $217, he makes an additional $117 for the sale so it seems he is better off if the item gets damaged
Also, I checked the shipping charges for this package and it came out to $57.00, so he doubled the shipping cost.
Clearly you aren't happy with the seller's offer of a partial refund so you don't have to accept it. Go back and read my post 2 and do as I suggest.
You'll be made whole.
02-29-2024 12:31 PM
@midmod_60s70s wrote:The item was $217, shipping $122, tax $34....I paid $317 total which means I paid tax on the shipping charges as well
The seller offered me $100 partial refund, if UPS sends him $217, he makes an additional $117 for the sale so it seems he is better off if the item gets damaged
Also, I checked the shipping charges for this package and it came out to $57.00, so he doubled the shipping cost.
Did you file the INAD?
02-29-2024 01:27 PM
If this was the first time I received something that was damaged due to a seller's carelessness, I would not make much of a fuss.
Over the years I've had over a dozen vintage amplifiers and turntables damaged during shipping due to insufficient packing. In the past year alone, I bought three amplifiers from three different sellers, all arrived damaged. In each of the three cases, I contacted the seller's before I placed a bid to make sure they understood the importance of packing a heavy, fragile piece of vintage electronics. I even gave them specific instructions on what packing to use and how thick it should be. In each case, they all agreed to pack the amplifiers according to my instructions yet NONE of them did so.
Out of the three, only one took responsibility and apologized, the other two would not accept the fact that they had failed to pack the amps properly.
If someone spends hundreds of dollars on an item and then over a hundred dollars in shipping costs, the seller should not use just whatever they have lying around in their basement to pack the heavy, fragile and sometimes hard to replace item. I'm talking about vintage items that are no longer being manufactured so seller's need to take the proper precautions to ensure these items arrive safely. You cannot simply walk into a "Best Buy" and buy another.
I am not that concerned about getting a full or partial refund, I'm not that desperate, but it should be noted that seller's not packing properly is a pervasive problem and should be called out when it happens.