Shipped item but user is trying to have me cancel or return, even though my listing says no returns

[beebuns]

I just sold an item yesterday to a buyer in the United kingdom, I am based out of the United States. I shipped the item this morning through the global shipping program. This afternoon I get a message from a different user stating that they are the father of the user who purchased my item and that they are asking me to cancel this item because they do not wish their child to buy it. I list no returns and sold as is on this item. I called eBay and ask them if I would be covered if for some reason the original buyer were to open a case against me to wish they said that it most likely would be closed in my favor, so my money would be protected. But I do not want to go through the hassle of any returns or intercepting the package because I had that listed on my item in the first place. I read on another archived post somewhere that if I try to intercept this package that it could void my seller protection. I need a good response for this father of the buyer of this item that keeps him placated but protects me as well. Please help? 

[mysalonsavings]

This one is simple. Tell him you are sorry but the item has already been shipped. Then say a little prayer you do not get a return. 😁   

Seems a lot of buyers are returning things these days. 

[myangelandmyprincess]

I wouldn’t do anything someone from another account other than the buyer wanted me to do 

[beebuns]

The issue here is that if this is a father to a son he could potentially log in to the sons account and raise cane. I am trying to explain how intercepting the package or accepting a return isnt in my best interest without sounding like a jerk before it escalates. 

[myangelandmyprincess]

---

@beebuns wrote:

The issue here is that if this is a father to a son he could potentially log in to the sons account and raise cane. I am trying to explain how intercepting the package or accepting a return isnt in my best interest without sounding like a jerk before it escalates. 

---

If he could do that he could also have asked to cancel from the sons account.  I wouldn’t trust anyone from another account nor do what they asked.  

[green-night]

 I wouldn’t trust anyone from another account nor do what they asked.  

Exactly. ^^^^^^

Wouldn't even speak with them. 

[fashions4passionint]

Ignore. 

You don’t know who this person is. 

[beebuns]

Is this something I should warn the actual buyer about? Or should I not worry them?

[pburn]

No. Why would you?

[creekcoyote]

---

@beebuns wrote:

Is this something I should warn the actual buyer about? Or should I not worry them?

---

I wouldn't worry about that.  

The item has been shipped so just wait and see what type of action MIGHT be required after they receive it.   You may hear nothing.  

You have an order.  You shipped it to the buyer and that is the only obligation you have at this time.

Someone else from another account trying to cancel another person's order is so highly suspicious that it should be raising red flags everywhere.

It may be a perfectly legitimate request but it is not possible to know this.  

So proceed as normal.

[a_c_green]

---

@beebuns wrote:

I just sold an item yesterday to a buyer in the United kingdom, I am based out of the United States. I shipped the item this morning through the global shipping program. This afternoon I get a message from a different user stating that they are the father of the user who purchased my item and that they are asking me to cancel this item because they do not wish their child to buy it. 

---

I agree that you don't have any obligation to respond to a third-party user who's claiming to be related to the buyer. That's certainly an... interesting... sale of yours  and I could see a parent getting kind of concerned, depending on the age of the offspring, but the bottom line is that they are not the buyer.

(Is the "father" account registered in the UK, like the buyer? If so, there might be some truth to this; if not, then it's more likely a fake message.)

All that aside, if you are not getting a cancel or return request from the buyer account directly, then I would do nothing further at this time.

[tarantino14]

I assume that if you recalled it and refunded, there's nothing to protect.

But yeah, if it's not coming from the original buyer, then ignore.