Seller provided wrong tracking code

[nangokupiano]

Hi,

The tracking code format was “AA0###…” but he typed the 3rd character from the left O(as Orlando) instead of zero.  I could find this error in the forwarding agent’s website and messaged him to let him know but he never replied and now the package is in transit back to the seller.

I want to avoid to lose the money an the item.  But the seller does not reply, and I can’t reach to ebay representative.  What can I do?

[ebooksdiva]

If you don’t receive the item you bought after the last estimated date of delivery passes by 1 day you can open a case for  Did Not Receive it. If the seller does not respond within 2-3 days you can have eBay step in for your refund. Money Back Guarantee  works well when used correctly.

. 

[nangokupiano]

Thank you.  Yes, I did it.  
Here is the history.

[ebooksdiva · Accepted solution]

Did you get a refund? If you didn’t then your next step would be to file a chargeback through PayPal if that’s how you paid or your credit card. Paypal gives you 180 days to file credit cards maybe the same. 

Good Luck 

[nangokupiano]

Thank you.  I will check with PayPal.