Seller had wrong return address, item failed to forward, item came back to me

[imackattack]

I returned an item I bought because it was broken/didn't work. It was sent to the sellers address, which was apparently no longer their address. It then made its way back to me. Am I able to reprint a new label if they fix their address? I don't see the ability to print another label. I talked to the seller and he said he changed his address. The item returned to me 4 days ago and I'm unsure what to do. Any help is appreciated!

[femmefan1946 · Accepted solution]

I'd call Customer Support on this.
When a seller ships to an address and the purchase is returned by the shipping service, the item is considered Undeliverable, and the seller is not required to reship--- or even to refund.

Based on that, it could be argued that since the seller gave an Undeliverable return address, the buyer is not required to reship, and should be refunded as a quid pro quo.

But I'm just a member like yourself, although more of a seller than a buyer.

[ise710]

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@imackattack wrote:

It was sent to the sellers address, which was apparently no longer their address. It then made its way back to me.

The item returned to me 4 days ago and I'm unsure what to do. Any help is appreciated!

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eBay considers Out for delivery, Undeliverable,  Insufficient address, Available for pickup, Returned to sender, etc to be the same as Delivered.

Quickly, before your return automatically closes @imackattack send a private message with your name, email, and zip code to eBay here to review your return tracking.