Seller doesn't provide return label, and doesn't reply messages either. What to do?

[vaibshah80]

Hi, 

It seems I am not the only one with problems here. 

Well, I bought a smartphone LCD replacement, from a UK based seller (I am in another EU country). 

The order had a shipping charge as well. 

The LCD that arrived was for a totally different smartphone. So useless to me. 

I opened a return item case. 

The e-bay says the seller has accepted the return, but will not provide a "return label". 

I am contacting the seller, and after his initial reply "I can replace or refund, the choice is yours", there are no more replies. 

I am asking him to send me a return label, and he just does not reply. 

The e-bay says I must return the item today, or else they will close the case. How can I send the item, if I do not have a return label? There is seller's address. But then who will pay for the shipping?

The seller doesn't reply at all, which is frustrating. 

And the e-bay pages are all linked to each other, and there is no option, not even an explanation, in case the seller doesn't provide a 'return label'. 

What to do? 

Thanks! 

[fa_8305]

This is a well-known loophole, to click Accept the return, then stall the buyer with no return label. The deadline lapses, and the buyer loses.

Send a private message with your name, email, and postal code to eBay at Facebook or Twitter and simply say Escalate my return request.

[vaibshah80]

Thanks for your reply. 

It is indeed very frustrating. And it looks as if, my purchase didn't solve the problem, it only added new problems. 😞 

I have just written to eBay via Facebook, and waiting for them to do something. 

Just checked with UPS in Portugal, and they also advised not to send item without Return Label, otherwise I will have to pay the shipping charges. 

[orangehound]

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@vaibshah80 wrote:

• The LCD that arrived was for a totally different smartphone. So useless to me. 
• I opened a return item case. 
• The e-bay says the seller has accepted the return, but will not provide a "return label". 
• And the e-bay pages are all linked to each other, and there is no option, not even an explanation, in case the seller doesn't provide a 'return label'.

What to do? 

Thanks! 

---

The eBay pages are indeed unclear on this.   But here's the course of action:

1. This is a Money Back Guarantee claim assuming you indicated the proper return reason of "Doesn't Match Photos or Description" or "Wrong Item Sent").  With a MBG claim, the seller is responsible to pay for return shipping if they want the item back.  They must either (a) give you a proper label or (b) send you money via your PayPal for what it costs to send the item back with tracked shipping ... often the buyer does some quick research and sends the seller a shipping quote with instructions of how to get the money into their PayPal account.
2. If the buyer does not (a) provide a label or funds or (b) refund fully, then the buyer can escalate the return with "ask eBay to step in", and tell eBay that the buyer is not accommodating return shipping.
3. eBay will force the refund of your original purchase price plus any shipping you paid.