Return request with NOT confirmed defect. How it works and who pays?

[ctechi_outlet]

Hello, guys.

I’ve stuck with my first unreasonable request. Buyer requested return because, as he says, device is not working. I’ve asked to describe what exactly wrong trying to help and didn’t get any understandable description. Pretty weird, according the fact I’ve tested all functions before selling.

As I understand, now I should pay for 1) Sending it back to me and 2) also refund shipping cost part, customer paid during original order? Ebay policy says I should pay, but I can't get any provement my device is realy defective. It would be rather unfair if I get back my working device back, but pay 50$+50$ for shipping.

Please, advice how it works in such situations.

Thanks in advance.

[chinohighcowboys1963]

Buyers don’t have to submit any proof of defect or damage of an item. 
 All they need to do is open a NOT AS DESCRIBED case in the Resolution Center.

 You must accept the return and supply a return label.  When you get the item back, you must issue a full refund.  If you don’t do this, and eBay has to get involved, you will be forced to refund anyway, and you will get a defect on your account.  EBay will also let the buyer keep the item.

[no_zero369]

How to handle a return request as a seller 

[packratville]

If it does come back in working condition, I'd suggest reporting the buyer - there's a link in Seller Hub. At the very least, (hopefully) it will provide a record for eBay to see if there's a pattern of the buyer misusing the Money Back Guarantee.

I had this happen too, sold a new-in-box item, the buyer claimed it wasn't working and even went into detail, but it operated perfectly when I got it back, and I used it for a week to test it. So now I have a used item that's not selling so I lost more than postage.

If it's a remorse return but the buyer lies and claims it's defective, the seller is responsible for paying shipping costs and refunding the buyer.

[gwzcomps]

Be sure to report the buyer.

You will always lose the case. eBay will always take your money. It has become the standard now. No matter how hard you try eBay will always rip you off on behalf of the buyer. Selling electronics on eBay has become a miserable mess.

If it does come back working you can can call eBay and in theory they will refund your return shipping costs.