Bought a hard disk in eBay days ago, I live in Mexico, I’m part of a program called “Estafeta Members”, you can google it, it is a program where a Mexican company called Estafeta and eBay works together, Estafeta works as a forwarder, imports and shipping company for people who buys in eBay and lives in Mexico, not all sellers in eBay ship items internationally or to Mexico so this company, Estafeta, give us an address in Laredo Texas where we can get the items we bought in eBay and then they make all the importing process and shipping to Mexico, ok, so I bought this hard disk in eBay days ago, got it shipped to Laredo and days after I got it in my home address in Mexico, after two or three days I opened the box and tested the hard drive , I found out the disk doesn’t work, yesterday I started a return case in eBay but eBay automatically provided me a label to return it free of charge, but they assumed I live in Laredo Texas cause that's the address where the disk was shipped to, in past occasions I had the option to use my own shipping method and to add my own tracking number whn opening a return case but not this time, actually I have a different return case open right now where I can add my own shipping company and tracking number, I need that option this time cause I’m returning it from Mexico, I will pay the shipping cost to return it but I need that option enabled, the option to provide my own tracking number, what can I do? , please I need your help.
Thanks (o;
J
