10-13-2018 02:38 PM - edited 10-13-2018 02:39 PM
Help please . I receive message from ebay that i get refund.Now when i open paypal i have
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10-13-2018 02:43 PM
@mjaki666 wrote:Help please . I receive message from ebay that i get refund.Now when i open paypal i have
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eBay IncPayment receivedeBay IncPayment receivedand down can click on "Refend payment"Did i need click that button to receive my money ? Or i need need wait something
That sounds VERY wrong. If you are to receive a refund, you don't have to do anything like this. It either is in your PP account or it isn't.
From the pic you provided it sound like they want YOU to refund something, NOT that you are receiving a refund. You need to look a whole lot closer at this email. Maybe you could post the whole thing here and just black out anything you don't want to share with us. That may help.
10-13-2018 03:03 PM - edited 10-13-2018 03:04 PM
Look full photo. Im still not receive money on my bank ,so did i need click this button or wait . (ebay refund me because i did not receive item)
10-13-2018 03:10 PM
Is that all it said? It seems to be lacking information. I don't know if it is because this is from a different site that Ebay USA or not. It looks odd to me.
Go to the listing, hit the Forward button and forward it to spoof@ebay.com
Let them take a look at it and see if it is the real deal.
From how this reads to me, they are asking you if YOU want to refund someone else.
I will tag this thread for an Ebay person to pop in, but it is likely to take until Monday for that to happen. I would advise you not doing anything until we figure out what the heck is happening here.
I'm sorry I don't have any answers for you at this time.
@Anonymous
10-13-2018 03:15 PM
eBay paid you. That money is now in your PP account. You should show a balance.
The refund option is in the event you want to refund them.
10-13-2018 03:16 PM
Thank you dear so much. This photo i was taken from my paypal main page . Is odd to me too ,i never receive something liske this. When ebay refund is normal like all payment or refund on paypal page .But this is difrent. I will try contact ebay about this but i really dont know how i can report or ask right person for this. Thank you
10-13-2018 03:17 PM
@lintbrush* wrote:eBay paid you. That money is now in your PP account. You should show a balance.
The refund option is in the event you want to refund them.
REfund who? And why?
10-13-2018 03:18 PM
@mjaki666 wrote:Thank you dear so much. This photo i was taken from my paypal main page . Is odd to me too ,i never receive something liske this. When ebay refund is normal like all payment or refund on paypal page .But this is difrent. I will try contact ebay about this but i really dont know how i can report or ask right person for this. Thank you
Call PayPal instead. If this is a notice in PP, then that is who you should ask.
Please come back and tell me what it means. I'm very curious.
10-13-2018 03:18 PM
On paypal balance never show nothing. is aleways 0 . Money go direct to card.But when i open net bank page is empty (dont show this refund) .Maybe i need wait more .
10-13-2018 05:01 PM
Considering this happened on 10/10 you need to wait a few business days for it to apply to your card. Maybe this Monday or Tuesday it will be there 🙂
10-15-2018 09:45 AM
@mam98031 wrote:
Is that all it said? It seems to be lacking information. I don't know if it is because this is from a different site that Ebay USA or not. It looks odd to me.
Go to the listing, hit the Forward button and forward it to spoof@ebay.com
Let them take a look at it and see if it is the real deal.
From how this reads to me, they are asking you if YOU want to refund someone else.
I will tag this thread for an Ebay person to pop in, but it is likely to take until Monday for that to happen. I would advise you not doing anything until we figure out what the heck is happening here.
I'm sorry I don't have any answers for you at this time.
@Anonymous
Hi @mam98031 & @mjaki666, this is what a payment from eBay will look like. When a refund cannot be processed from the seller's account, the funds are instead sent from eBay. Clicking the Refund this payment option will reverse the funds back to eBay and is thus not recommended. A payment from eBay will remain in your PayPal balance until you elect to move it to another location, such as a banking account you have linked to PayPal. No further steps are necessary if you would like to keep the funds in your PayPal balance.
10-15-2018 09:51 AM
Oh so no click that button. Need only wait couple days to get my money to my bank acc. (like before). Thank you.
10-16-2018 02:42 AM
trinton@ebay Is right.Dont click button ,or money will go back to ebay. Today i receive my full refund to my bank acc. Thank you all for discussion