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Refunds

Help please . I receive message from ebay that i get refund.Now when i open paypal i have 

Completed

  • eBay IncPayment received
    eBay IncPayment received 
     
    and down can click on "Refend payment"
     
     
    Did i need click that button to receive my money ? Or i need need wait something
Message 1 of 13
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12 REPLIES 12

Refunds


@mjaki666 wrote:

Help please . I receive message from ebay that i get refund.Now when i open paypal i have 

Completed

  • eBay IncPayment received
    eBay IncPayment received 
     
    and down can click on "Refend payment"
     
     
    Did i need click that button to receive my money ? Or i need need wait something

That sounds VERY wrong.  If you are to receive a refund, you don't have to do anything like this.  It either is in your PP account or it isn't.  

 

From the pic you provided it sound like they want YOU to refund something, NOT that you are receiving a refund.  You need to look a whole lot closer at this email.  Maybe you could post the whole thing here and just black out anything you don't want to share with us.  That may help.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

Message 2 of 13
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Refunds

Look full photo. Im still not receive money on my bank ,so did i need click this button or wait . (ebay refund me because i did not receive item) 

Message 3 of 13
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Refunds

Is that all it said?  It seems to be lacking information.  I don't know if it is because this is from a different site that Ebay USA or not.  It looks odd to me.

 

Go to the listing, hit the Forward button and forward it to spoof@ebay.com 

 

Let them take a look at it and see if it is the real deal.

 

From how this reads to me, they are asking you if YOU want to refund someone else.  

 

I will tag this thread for an Ebay person to pop in, but it is likely to take until Monday for that to happen.  I would advise you not doing anything until we figure out what the heck is happening here.  

 

I'm sorry I don't have any answers for you at this time.

 

@Anonymous


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

Message 4 of 13
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Refunds

eBay paid you.  That money is now in your PP account.  You should show a balance. 

 

The refund option is in the event you want to refund them.

 

 

Message 5 of 13
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Refunds

Thank you dear so much. This photo i was taken from my paypal main page . Is odd to me too ,i never receive something liske this. When ebay refund is normal like all payment or refund on paypal page .But this is difrent. I will try contact ebay about this but i really dont know how i can report or ask right person for this. Thank you 

Message 6 of 13
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Refunds


@lintbrush* wrote:

eBay paid you.  That money is now in your PP account.  You should show a balance. 

 

The refund option is in the event you want to refund them.

 

 


REfund who?  And why?


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

Message 7 of 13
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Refunds


@mjaki666 wrote:

Thank you dear so much. This photo i was taken from my paypal main page . Is odd to me too ,i never receive something liske this. When ebay refund is normal like all payment or refund on paypal page .But this is difrent. I will try contact ebay about this but i really dont know how i can report or ask right person for this. Thank you 


Call PayPal instead.  If this is a notice in PP, then that is who you should ask.

 

Please come back and tell me what it means.  I'm very curious.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

Message 8 of 13
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Refunds

On paypal balance never show nothing. is aleways 0 . Money go direct to card.But when i open net bank page is empty (dont show this refund) .Maybe i need wait more .

Message 9 of 13
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Refunds

Considering this happened on 10/10 you need to wait a few business days for it to apply to your card. Maybe this Monday or Tuesday it will be there 🙂



One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**
Message 10 of 13
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Refunds

Anonymous
Not applicable

@mam98031 wrote:

Is that all it said?  It seems to be lacking information.  I don't know if it is because this is from a different site that Ebay USA or not.  It looks odd to me.

 

Go to the listing, hit the Forward button and forward it to spoof@ebay.com 

 

Let them take a look at it and see if it is the real deal.

 

From how this reads to me, they are asking you if YOU want to refund someone else.  

 

I will tag this thread for an Ebay person to pop in, but it is likely to take until Monday for that to happen.  I would advise you not doing anything until we figure out what the heck is happening here.  

 

I'm sorry I don't have any answers for you at this time.

 

@Anonymous


Hi @mam98031 & @mjaki666, this is what a payment from eBay will look like. When a refund cannot be processed from the seller's account, the funds are instead sent from eBay. Clicking the Refund this payment option will reverse the funds back to eBay and is thus not recommended. A payment from eBay will remain in your PayPal balance until you elect to move it to another location, such as a banking account you have linked to PayPal. No further steps are necessary if you would like to keep the funds in your PayPal balance.

Message 11 of 13
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Refunds

Oh so no click that button. Need only wait couple days to get my money to my bank acc. (like before).  Thank you. 

Message 12 of 13
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Refunds

trinton@ebay Is right.Dont click button ,or money will go back to ebay. Today i receive my full refund to my bank acc. Thank you all for discussion

Message 13 of 13
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