When you begin a return through eBay, the seller is responsible for paying for return shipping if you declare that the seller made a mistake or there was damage in shipping (this is a Money Back Guarantee claim). The return reasons for a Money Back Guarantee claim where the seller pays return shipping are:
- Doesn't work or defective
- Doesn't match description or photos
- Wrong item sent
- Missing parts or pieces
- Arrived damaged
- Doesn't seem authentic
There are other return reasons that are considered "buyer's remorse", and these returns are paid for by the buyer (unless the seller offers free returns):
- Doesn't fit
- Changed my mind
- Found a better price
- Just didn't like it
- Ordered by mistake
