So I ordered a pair of headphones from a seller which arrived broken and did not match the description. Given that I am fairly new, after thoroughly testing them, I initiated a return process. Ebay gave me a message saying to print the return label and print them out. For some reason, this would not print. Each time I clicked print it would fail and say "we're having issues, please try again later" or something like that. However, that all changed this morning when I received a refund. Now, every time I click on return status, from the link in the message or purchase history, instead of taking me to the return label print page, it now takes me to a page saying "You got a refund!" I no longer have the option to print a return label and I think it is marking them as shipped for some reason? (Under the item description it says shipped, but I never clicked the option to mark as shipped and I never was able to print the label) I am not sure what to do here as I do not wish to be a bad buyer, but I know from reading the policy it is the seller's responsibility to pay return shipping since the headphones were damaged and did not match the description. I opened a case with paypal in an attempt to figure out the return shipping (since it would not load, I did this prior to receiving a refund) because I saw there was an option, but it was closed when I received the refund.
