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Question about Post Office and delivery

So I ordered item which had end of estimated time December 6, but it never came. Thing is that tracking information tells "October 21 - Arrive at destination country post office". What does it mean? I didn't get any information from my post office that they have received item and I should go take it or something. I know I can't go to post office and check if it's here either cause when they receive item they send some registry number which is needed to get it. Without it I can't do anything or even check if item's here.

 

I'm worrying about that Tracking information cause it's 3rd time in last two months when item from China never comes with same "Arrive at destination country post office". Can post office simply keep item and never inform it to me that it's here or it's some problem with delivery from China to Latvia or some other thing which I don't understand? I wouldn't worry if it's once, but 3 times!!!

 

I simply feel bad asking refunds...

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Question about Post Office and delivery

It sounds like it may have been held up in customs. It just states it is in your country but no further movement. If you have a tracking number you can inquire at your Post Office.

 

Main thing is to not let your time run out to file an INR. 

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8 REPLIES 8

Question about Post Office and delivery

File an Item Not Received complaint with eBay. 

Message 2 of 9
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Question about Post Office and delivery

It sounds like it may have been held up in customs. It just states it is in your country but no further movement. If you have a tracking number you can inquire at your Post Office.

 

Main thing is to not let your time run out to file an INR. 

Message 3 of 9
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Question about Post Office and delivery

Basically seller said week ago that I need to wait one more week. I asked for refund yesterday, but today "item ends" and can't even leave feeback. I think I won't get refund cause I doubt they even will respond to me at all. Wasted money... 😞 gc_supermarket by the way. Will comment if I get refund.

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Question about Post Office and delivery

Did you file an Item Not Received complaint with eBay?

Message 5 of 9
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Question about Post Office and delivery

https://resolutioncenter.ebay.com/ go there and file an item not received

If you can't file with eBay file with PayPal.
Message 6 of 9
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Question about Post Office and delivery

Do not file a complaint with PayPal now.

Message 7 of 9
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Question about Post Office and delivery

If it's coming from China to the US it can get held up in customs from 1 to 90 days. If it is something customs red flags it can go back to china.

Message 8 of 9
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Question about Post Office and delivery

Got refund like week ago. Thanks for answers!

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