Priority Mail got lost. What next

[grampstamp]

I shipped a Priority Mail package on July 18. Tracking shows it was in transit on July 20th and nothing after that. 

I filed a missing package search on July 30 and have not heard back from USPS.

My local post office says I have to file a claim online.

I tried to file a claim today and the post office website says my package is not covered by insurance and wont allow me to file a claim. Postage was purchased thru eBay and insurance was included.

Not sure what to do next. Any advice is appreciated.

Thank You 

[rfmtm]

Priority Mail includes basic insurance for free.  So make sure you recheck you bought a Priority label.  If you did and still can't file online, you will have to call USPS and find out what the problem is.